Medisupport, a healthcare organization committed to delivering exceptional patient care, relies on efficient IT operations to support its critical services. ServiceDesk Plus has been instrumental in streamlining the organization's service management processes, providing the flexibility and support necessary to adapt to its evolving needs.
Yannick Palombo, workplace and support manager at Medisupport, shares his insights on ServiceDesk Plus:
"Service Desk Plus serves our company as a service management solution for several areas. I am impressed by the flexibility of the tool. We can usually make adjustments to our processes and systems ourselves with little effort. If not, the competent support team can help us quickly at any time. We also benefit from the entire ManageEngine ecosystem, which brings us considerable added value. We use monitoring and endpoint management and analysis tools that work hand in hand with ServiceDesk Plus. Congratulations to ManageEngine and the ServiceDesk Plus team for this great product!"
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ServiceDesk Plus serves our company as a service management solution for several areas. I am impressed by the flexibility of the tool. We can usually make adjustments to our processes and systems ourselves with little effort.
Yannick Palombo, workplace and support manager