Masterclass 2024
Free monthly product training with live Q&A
Free training
In this tenth and last episode of Masterclass 2024, we will discuss the latest features and enhancements released in ServiceDesk Plus followed by the AMA session with Vishnu Priya Kumaresh, global head of customer success and product support.
For the AMA session, Priya will answer your questions about the product, our roadmap, support updates, and more. Add your questions as replies to this Pitstop discussion.
In this episode, we'll walk you through:
- Bringing third-party applications and webpages into ServiceDesk Plus using Custom Widgets and Connections.
- Integrating ServiceDesk Plus with PAM360 to remotely access privileged accounts in target machines and perform service desk operations.
- Enabling technicians and requesters to self-configure a backup approver during their unavailability.
- Building dynamic templates in Custom Modules with Field and Form Rules.
- Plus, the answers to all your questions in our AMA session!