Service Packs

Download Service Pack/Hotfix

You're already using the latest build ( 11.4.2500.07 )

You can find the build number at the top right side corner of Ransomware Protection Plus product.

Instructions to Apply Service Packs/Hot Fixes

  1. Shut down Ransomware Protection Plus i.e. right click the Ransomware Protection Plus logo on the Notification area of Task bar and click on Stop service
  2. Important:
    • Take a backup of the Ransomware Protection Plus installation directory ( /RansomwareProtectionPlus) to avoid any data loss during the upgrade process.
    • Ensure that either your Ransomware Protection Plus installation directory or the RansomwareProtectionPlus Directory folder in the system on which the Ransomware Protection Plus database is running is not scanned by the anti virus.
    • If the Ransomware Protection Plus Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
    • If you have to install a couple of service packs and hotfixes to reach the latest version, it is recommended to exit the Update Manager tool for every PPM installation.
  3. Execute the UpdateManager.bat file present in the /RansomwareProtectionPlus/bin directory.
  4. Click "Browse" and select the.ppm file that you have downloaded.
  5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
  6. Wait until the service pack / hotfix is fully installed.
  7. Click "Close" and then click "Exit" to exit the Update Manager tool.
  8. Start Ransomware Protection Plus.
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