ServiceNow

ServiceNow is a cloud-based platform designed for ITSM that helps businesses automate workflows and streamline IT operations. It offers tools for incident management, asset tracking, and process automation, improving overall efficiency and service delivery.

Stored ServiceNow information

• Email
• First name
• Last name
• Status
• Last login time

Required minimum permission for ServiceNow

Admin

ServiceNow authentication method

The required authentication method is OAuth (OAuth 2.0).

Required ServiceNow credentials

The following credentials are required:

• Username
• Password

To create a client ID and client secret:

Visit docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/task/t_CreateEndpointforExternalClients.html

Required scopes

All applications

To manually integrate ServiceNow with SaaS Manager Plus

1. Click App Integrations available in the left pane and click ServiceNow from the applications list.
2. Provide the connection name, instance name, client ID, and client secret.
3. Click Authorize, and you will be redirected to the ServiceNow sign in page.
4. On the ServiceNow sign in page, enter your admin username and password.
5. Click Authorize.

ServiceNow API endpoints

Users:

<<domainname>>.service-now.com/api/now/table/sys_user

©2023, Zoho Corporation Pvt. Ltd. All Rights Reserved.