8:00 AM - 8:45 AM
Registration and welcome coffee
8:45 AM - 9:15 AM
Welcome address - Raj Sabhlok, president, ManageEngine
9:15 AM - 9:30 AM
Getting effective solutions from community - Vidya Vasu, head of ManageEngine community
9:30 AM - 10:00 AM
End-to-end IT management using ServiceDesk Plus - Rajesh Ganesan, director of product management
10:00 AM - 10:15 AM
Coffee break
10:15 AM - 12:30 PM
ServiceDesk Plus
How to transform your IT help desk into a powerhouse of efficiency.
Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.
- Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
- Learn to set up and optimize a service catalog from scratch to deliver world-class IT support.
- Discover the tips and tricks about hidden features in ServiceDesk Plus that make your ticketing top notch.
- Kumaravel Ramakrishnan
Learn more
OpManager 12
What's new in OpManager 12?
- Highlights of new UI.
- Reduce configuration time with Discovery filters.
- Realistic 3D views of your data center with live status of devices.
- Server & network monitoring.
- Alerting and workflow automation.
- What's new with Report Builder in OpManager 12?
- Suresh Bhagavathy
NetFlow Analyzer
Do more with OpManager 12
- Bandwidth analysis using built-in reports.
- Application visibility control.
- Traffic shaping.
- Configuration, change and compliance management.
- Discovering new features of Netflow Analyzer.
- 5 easy steps to solve network bandwidth challenges.
- Aravind Lenin
Firewall Analyzer
Unified Network Security Management.
- Real-time bandwidth monitoring.
- Employee internet usage monitoring.
- Real-time alerting.
- Security audit & compliance reporting.
- Firewall policy management.
- View traffic trends and usage patterns.
- Flexible and secured log data archiving.
- Multi-vendor support architecture.
- Aswim Panigrahi
Learn more
Password Manager Pro
The strategy for efficient privileged access management.
Discover a three-pronged strategy to effectively manage privileged access and counter insider threats with ManageEngine's privileged access management suite.
- Take a deep dive into best practices for managing access to administrator and root account passwords, Windows service account passwords, hard-coded passwords, SSH keys, and SSL certificates.
- Learn how to deploy multiple controls to manage the launch of privileged account sessions and record all actions performed within.
- Learn how the real-time monitoring and reporting functions in Password Manager Pro help organizations prepare for and meet regulatory audits around privileged access management.
- Vignesh kannan
Learn more
1:30 PM - 3:00 PM
ServiceDesk Plus
Building an enterprise-grade ITAM system.
Learn all the nuances of IT asset management in ServiceDesk Plus, including:
- Asset discovery techniques.
- Scanning methods.
- Asset tracking and maintenance.
- Software asset management.
- Optimizing licenses for compliance.
- Building a comprehensive CMDB.
- Managing purchases with the newly-released, enhanced purchase module.
- Santhosh Mahiban
Learn more
Applications Manager
Essentials for the Applications Manager power user.
- Learn best practices for reporting, discovery and dependency mapping, grouping IT resources, managing alarms and users, and performing backups.
- Discover a few tips under the hood for tuning Applications Manager's performance.
- Learn how to use our REST API and mobile apps.
What's new in Applications Manager: Product updates and a look into the future
- Get caught up on the latest Applications Manager news.
- Explore which trends may have the biggest impact on application performance and end-user experience, such as new age application components and large deployments.
- Learn how to address these new challenges with Applications Manager.
- Emmanuel Jeba
Learn more
ADAudit Plus
Comprehensive reporting for key security monitoring and alerting.
- Reports for failed logons, logon duration, and account lockout analysis.
- Change reports to monitor user, group, OU, and object changes.
- Real-time alerting to notify you of key security-related changes.
Meet the stringent compliance needs.
- Comply with regulatory mandates at ease.
- Build custom reports for new compliance regulations.
- Modify the existing reports to meet the internal security auditing needs.
- Derek Melber, Group Policy MVP, technical evangelist for ADSolutions
Learn more
3:00 PM - 3:15 PM
Coffee break
3:15 PM - 5:00 PM
ServiceDesk Plus
Making sense of IT change management: Models, tips, and techniques.
- Go beyond theory and see what it takes to deliver IT changes while minimizing risk.
- Learn the six-step best practice change workflow in ServiceDesk Plus.
- Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
- Familiarize yourself with field and form rules, a new functionality to transform the way you handle IT changes!
- Jai Anand
Learn more
Applications Manager
Monitoring your Microsoft suite with Applications Manager.
- Learn how to implement Applications Manager's monitoring capabilities to gain real-time visibility into the health and performance of your Microsoft
technologies - including both on-premises and cloud components.
- Find out how to quickly troubleshoot common performance problems and avoid service degradation or outages.
- Bhavishya Palukurthi
Site24x7
Availability and end-user experience monitoring made simple.
- Importance of end user monitoring.
- DevOps for Windows administrators.
- Complement your on-premises solutions with Site24x7.
- Elango Vimal
Learn more
SIEM stories - Part I
Be audit and compliance ready: The benefits of integrated compliance management system
- Continuous monitoring is they key.
- Guarding perimeter devices: Detecting and preventing network intrusions.
- Containing SQLi: Auditing database activities.
- Securing business critical applications: Auditing Apache and IIS web servers.
- Integrated compliance management system: Meeting the stringent requirements of regulatory mandates.
- Nitin Devanand
Log360: The unified security solution for your network
The rise of cyber crime: Decrypting security mysteries
- Recent trends in security attacks and data breaches.
- Sealing security loopholes: Getting to know the vulnerable ports and devices.
- Lessons from the top security attacks that affected UAE:
- Security attacks targeting financial sectors.
- Fighting battles: Mitigating internal attacks vs external hacks.
- Harish
Learn more
5:00 PM - 6:00 PM
Networking
8:00 AM - 9:00 AM
Registration and welcome coffee
9:00 AM - 10:00 AM
ServiceDesk Plus
Beyond data: Advanced analytics for insight and easy decisions.
As an IT service desk manager, you need intelligent reporting from your service desk to help you make accurate decisions.
- Learn how to create intuitive reports and view live dashboards easily and flexibly, without writing lengthy database queries.
- Explore how to model ServiceDesk Plus data to generate high-level reports on your IT service desk and drill down to the last detail.
- Discover how Analytics Plus provides the advanced, self-service analytics that can drive deeper insight into your ServiceDesk Plus environment.
- Sridhar Iyengar
Learn more
Endpoint Central
Automating patch management.
In this session, learn how to:
- Secure your computers from vulnerabilities.
- Maintain system health.
- Manage third-party applications.
- Disable automatic updates.
- Decline patching legacy applications.
- Push anti-virus and definition updates.
- SCCM Plug-in for 3rd party patch management.
Learn more
ADManager Plus
7 tips to simplify Active Directory management.
- Investigate nested group memberships and manage group permissions appropriately.
- Identify and manage available server shares and user permissions for confidential files and folders.
- Learn more about Office 365 license management and reporting; identify inactive, licensed, and unlicensed Office 365 users.
- Learn how to use ADManager Plus's more than 150 reports to retrieve essential data from Active Directory, Exchange, Office 365, and Google Apps.
- Practice effective account provisioning techniques that incorporate AD accounts, mailboxes, Office 365 mailboxes, Lync settings, profile paths, and home folders.
- Automatically trace, quarantine, and clean up stale Active Directory accounts.
- Set up a web-based user management portal for HR and branch heads so they can create and manage their teams' accounts.
- Vivin Sathyan
Learn more
10:00 AM - 10:15 AM
Coffee break
10:15 AM - 12:30 PM
ServiceDesk Plus
Extensions, API, integrations, and more.
- If you have a penchant for getting IT done your way, this session is a must.
- Step into a universe of possibilities and see how you can write your own code to get things done.
- Learn all about custom menus and scripts, APIs, integrations with the ManageEngine suite of products and third party apps, and more!
- Santhosh Mahiban
Learn more
Endpoint Central
Software distribution made simple.
Join us for session on exploring tips and tricks, including:
- Creating software packages from templates.
- Publishing software using the self-service portal.
- Performing pre- and post-distribution activities.
- Installing software for specific users.
- Deploying business apps.
Remote control and advanced tools.
In this session, discover how to:
- Measure the time technicians spend resolving help desk tickets.
- Monitor students without their knowledge.
- Record remote sessions for documentation.
- Enforce IT policies on desktops.
- Notify users when MS Exchange server is down.
- Dinesh Babu
Mobile Device Manager Plus
Explore enterprise mobility management.
- Categorizing profiles based on hierarchy.
- Imposing restrictions.
- Securing mobiles with stringent passcodes.
- Geo-tracking.
- Performing remote locks and wipes.
- Managing email with Office 365 and Exchange ActiveSync.
- Romanus Prabhu
Learn more
ServiceDesk Plus - Active Directory Products Integration:
Enabling help desk to manage Active Directory users.
Improve help desk efficiency with end user self-service.
ServiceDesk Plus - ADManager Plus Integration
- Enabling help desk to manage Active Directory users
This session is to help you learn how to:
- Integrate ADManager Plus with ServiceDesk Plus.
- Enable help desk to create, delete, disable, and enable AD users, and reset users' passwords from ServiceDesk Plus interface.
- Let help desk provision users in AD, Exchange, Office 365, Google Apps, and Skype for Business at once using ADManager Plus templates.
- Customize access permissions to authorized technicians by associating ADManager Plus roles with ServiceDesk Plus roles.
ServiceDesk Plus - ADSelfService Plus Integration
- Improve help desk efficiency with end user self-service
In this session, learn how to:
- Integrate ADSelfService Plus with ServiceDesk Plus.
- Empower users with self-service password management for on-premises and cloud applications.
- Automatically create tickets for users? self-service actions in ServiceDesk Plus.
- Simplify access to ServiceDesk Plus with single sign-on (SSO).
- Harish
FileAudit Plus
Ultimate protection for Windows file servers
In this session you'll learn how to:
- Secure Windows file servers with real-time change auditing
- Use "file access analysis" to proactively detect potential threats
- Detect ransomware attacks using threshold-based access alerts
- Establish file access accountability and demonstrate compliance
Our experts will demo and discuss the following aspects of FileAudit Plus:
Change auditing for file servers
- Stay informed about every change to all file server components.
- Monitor who accesses which files, when and from where in real time.
- Track all actions on files, folders, and their security permissions.
- Get real-time alerts the instant an anomaly occurs.
Access analysis for threat detection
- Analyze file access patterns and frequency to spot suspicious activity.
- Identify which file/folder is being accessed the most.
- Generate alerts when a process accesses files at an alarming rate.
Protection against ransomware:
- Detect ransomware with real-time access analysis.
- Spot ransomware-type file access (excessive access) using threshold-based access alerts.
Compliance demonstration
- Fetch detailed file access trails for every user.
- Establish access accountability.
- Harish
ADSelfService Plus
Tips for effective self-service password management.
Discover how to:
- Strengthen password self-service using the latest multi-factor authentication techniques.
- Automatically enroll users with a CSV file or using an external data source.
- Remind users about their password and account expiration via SMS and email.
Streamline access to SaaS apps.
Learn how to:
- Provide one-click access to SaaS apps using single sign-on.
- Sync passwords from AD to SaaS apps in real-time.
- Derek Melber
RecoveryManager Plus
Comprehensively backup, restore, and recycle AD objects.
- Backup and restore Active Directory, either partially or completely.
- Manage changes at the attribute level with version management.
- Quickly recycle objects that have been deleted
- Derek Melber
Learn more
1:30 PM - 3:00 PM
ServiceDesk Plus
Roadmap: Getting the most out of ServiceDesk Plus.
Learn some ServiceDesk Plus tips and tricks
- Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
- Take a sneak peek at what?s cooking in the development pot and what to expect going forward.
- Santhosh Mahiban
Learn more
Endpoint Central
Effective IT asset management.
Learn how to completely manage your IT assets, including:
- Manage MS Office licenses.
- Control bandwidth spikes.
- Restrict non-standard applications.
- Proactively resolve hard disk space issues.
- Identify computers with local admin accounts.
- Dinesh Babu
OS Deployer
Desktop provisioning and OS deployment.
In this session, learn more about automating OS imaging and deployment with processes including:
- Centralized image capturing.
- Online and offline imaging.
- Deployment capabilities such as scheduled and manual deployment for bare-metal provisioning.
- Romanus Prabhu
Learn more
Exchange Reporter Plus
Do as the experts do; experience new age Exchange monitoring capabilities.
- Monitor the essential components of your Exchange server - in real time.
- Track key storage domains-disk space, mailbox size, server space, and database size.
- Keep tabs on queues.
Emails happen to be a company's secret weapon and the fastest vehicle for revenue generation. Stay on course by measuring these aspects:
- Email traffic and queues.
- Email response times.
- Time delays for emails.
Learn how to properly monitor your Exchange mailboxes:
- Visualize and analyze user mailbox activity.
- Gauge mailbox quota consumption.
- Report on server size versus available storage.
- Track non-owner mailbox activity.
See how the transparent roadmap works.
- Harish
O365 Manager Plus
- Overcoming Office 365's administration inefficiencies.
Simplifying Office 365 management
Learn how to:
- Manage user mailboxes, shared mailboxes, and public folders in bulk.
- Manage Azure AD users, groups, and contacts in bulk.
- Bulk reset users' passwords.
- Assign or remove licenses in bulk.
- Office 365 auditing and compliance management.
Office 365 auditing and compliance management
Learn how to:
- Enable audit logging for mailboxes without PowerShell scripts.
- Circumvent the default 90 days audit log storage restriction.
- Track user and admin activities including non-owner mailbox access.
- Use purpose-built reports to comply with SOX, HIPAA, PCI DSS, and more.
- Generate email alerts whenever a critical event occurs in your Office 365 environment.
Gain real insights into Office 365
Learn how to:
- Monitor mailbox sizes, mailbox content, and inactive mailboxes.
- Identify top senders and receivers as well as top spam and malware recipients.
- Inventory all Office 365 users, groups and licenses.
- Delegate management, auditing, and reporting tasks to help desk technicians.
SharePoint Manager Plus
Sharepoint Management made easy
- Ease out SharePoint management, monitoring, and auditing with out of the box reports and real-time alerts.
- Find out how to archive audit log data for a flexible time period and comply with regulatory mandates.
- Vivin Sathyan
Learn more
3:00 PM - 3:15 PM
Coffee Break
3:15 PM - 5:00 PM
ServiceDesk Plus
ServiceDesk Plus Cloud: The IT service desk of tomorrow.
Get acquainted with the cloud version of ServiceDesk Plus and gear up to deliver next-gen IT service. Learn how to set up your IT service desk in just a few easy steps, including:
- Integrating mail servers.
- Setting up custom domains.
- Integrating with Active Directory.
- Migrating from the installed version of ServiceDesk Plus to the cloud.
- Kumaravel Ramakrishnan
Learn more
Endpoint Central
Configuration, USB, agent, and server management.
This session is devoted to:
- Managing computers across different remote offices.
- Managing roaming users.
- Automatically managing all newly added computers.
- Setting baseline configurations.
- Managing USB devices.
- Restricting technicians so they can only access asset data.
Integration with ServiceDesk Plus.
This session will help you to:
- Log help desk tickets from managed computers.
- Deploy software to resolve help desk tickets.
- Integrate asset data to CMDB.
- Establish advanced remote connection from ServiceDesk Plus.
- Dinesh Babu
Learn more
SIEM stories - Part II
Stop the blame game on your SOC: Get a comprehensive tool
- EventLog Analyzer: A complete tool for your SOC.
- Roles and responsibilities of a SOC.
- Getting complete visibility into network incidents.
- Proactive vs reactive measures.
- Reducing MTTD and MTTR.
- Conducting efficient forensic analysis and extracting incident reports.
- Nitin Devanand
Watch out what's above you: Auditing AWS and Azure public clouds
- Difference between native auditing vs. Cloud Security Plus.
- Keeping the cloud up and running - Watching out for service outages.
- Auditing cloud resources viz., VPC, EC2, ENI, S3, and more.
- Ensuring cloud security - Reports for user activity monitoring.
- Harish
The 360-degree view of ADSolutions integrations
- Harish
Learn more
5:00 PM - 6:00 PM
Certification & wrap-up
