07:00 AM - 08:30 AM
Registration and breakfast
08:30 AM - 08:40 AM
Introductions
08:40 AM - 09:20 AM
Welcome address - Raj Sabhlok, president, ManageEngine
09:20 AM - 10:00 AM
End-to-end IT management using ServiceDesk Plus - Rajesh Ganesan, director of product management
10:00 AM - 10:15 AM
Coffee break
10:15 AM - 12:30 PM
#track 1
ServiceDesk Plus
Transforming your help desk into a powerhouse of efficiency. 
Kumaravel Ramakrishnan
Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.
- Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
- Learn to set up and optimize a service catalog from scratch to deliver world-class IT support.
- Discover the tips and tricks about hidden features in ServiceDesk Plus that make your ticketing top notch.
#track 3
Password Manager Pro
The strategy for efficient privileged access management.
Ganesh Chellappa
Discover a three-pronged strategy to effectively manage privileged access and counter insider threats with ManageEngine's privileged access management suite.
- Take a deep dive into best practices for managing access to administrator and root account passwords, Windows service account passwords, hard-coded passwords, SSH keys, and SSL certificates.
- Learn how to deploy multiple controls to manage the launch of privileged account sessions and record all actions performed within.
- Learn how the real-time monitoring and reporting functions in Password Manager Pro help organizations prepare for and meet regulatory audits around privileged access management.
Key Manager Plus
Gain complete visibility over SSL and SSH environments.Ganesh Chellappa
- Learn how to set up a central system to manage the entire life cycle of SSL certificates including discovery, the certificate signing process, deployment, and expiration.
- See a demonstration of the native Let's Encrypt integration to learn how to perform all certificate management tasks from within Key Manager Plus.
- Take control of the SSH key sprawl by learning how to set up a central repository to manage the complete life cycle of SSH keys including discovery, user mapping, deployment, and periodic rotation.
12:30 PM - 01:30 PM
Lunch
01:30 PM - 03:00 PM
#track 1
ServiceDesk Plus
Building an enterprise-grade ITAM system.
Santhosh Mahiban
Learn all the nuances of IT asset management in ServiceDesk Plus, including:
- Asset discovery techniques.
- Scanning methods.
- Asset tracking and maintenance.
- Software asset management.
- Optimizing licenses for compliance.
- Building a comprehensive CMDB.
- Managing purchases with the newly-released, enhanced purchase module.
#track 2
Applications Manager
Essentials for the Applications Manager power user.
Emmanuel Jeba
- Learn best practices and useful tips on topics ranging from discovery and dependency mapping, to grouping IT resources and alarm management, to user management, reporting, and data backup.
- Discover a few "under-the-hood" tips for fine-tuning Applications Manager's performance.
- Learn how to use our REST APIs and mobile apps.
Applications Manager
Customer success story
Selvaraj Muthu
- Learn why a large enterprise based on the east coast chose Applications Manager to monitor not just its key application, but its whole ecosystem, including the web servers and databases that support their key application.
- Get an inside look at the company's monitoring environment and how it used Applications Manager to overcome the challenges to achieving a highly available application.
#track 3
ADAudit Plus
Comprehensive reporting for key security monitoring and alerting.
Derek Melber, MVP
Technical evangelist, ADSolutions
- Reports for failed logons, logon duration, and account lockout analysis.
- Change reports to monitor user, group, OU, and object changes.
- Real-time alerting to notify you of key security-related changes.
ADAudit Plus
Meet stringent compliance needs.Derek Melber, MVP
Technical evangelist, ADSolutions
- Comply with regulatory mandates with ease.
- Build custom reports for new compliance regulations.
- Modify the existing reports to meet the internal security auditing needs.
03:00 PM - 03:15 PM
Coffee break
03:15 PM - 05:00 PM
#track 1
ServiceDesk Plus
Making sense of IT change management: Models, tips, and techniques.
Prem Maheswaran
- Go beyond theory and see what it takes to deliver IT changes while minimizing risk.
- Learn the six-step best practice change workflow in ServiceDesk Plus.
- Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
- Familiarize yourself with field and form rules, a new functionality to transform the way you handle IT changes!
05:00 PM - 05:30 PM
Q & A panel
05:30 PM - 06:30 PM
Networking reception
08:00 AM - 09:00 AM
Registration and breakfast
09:00 AM - 10:00 AM
#track 1
Analytics Plus
Busting the analytics myth: Can analytics really help you improve help desk processes?
Rakesh Jayaprakash
Can analytics offer new insight into your help desk? Aside from help desk reporting features, what do analytics have to offer? We'll answer these questions and more in this session on common analytics myths.
#track 2
Endpoint Central
Automating patch management.
Romanus Prabhu Raymond
In this session, learn how to:
- Secure your computers from vulnerabilities.
- Maintain system health.
- Manage third-party applications.
- Disable automatic updates.
- Decline patches for legacy applications.
- Push anti-virus and definition updates.
- Use our SCCM plug-in for third-party patch management.
#track 3
ADManager Plus
Seven tips to simplify Active Directory management.
Jayavignesh
- Investigate nested group memberships and manage group permissions appropriately.
- Identify and manage available server shares and user permissions for confidential files and folders.
10:00 AM - 10:15 AM
Coffee break
10:15 AM - 12:30 PM
#track 1
ServiceDesk Plus
Extensions, API, integrations, and more.Santhosh Mahiban
- If you have a penchant for getting IT done your way, this session is a must.
- Step into a universe of possibilities and see how you can write your own code to get things done.
- Learn all about custom menus and scripts, APIs, integrations with the ManageEngine suite of products and third-party apps, and more!
#track 3
ServiceDesk Plus - Active Directory products integration.
Enabling your help desk to manage Active Directory users. Jayavignesh
- Integrate ADManager Plus with ServiceDesk Plus.
- Create, delete, disable, and enable AD users?and reset users' passwords? from ServiceDesk Plus.
- Let your help desk provision users in AD, Exchange, Office 365, Google Apps, and Skype for Business all at once using ADManager Plus templates.
- Grant access permissions to authorized technicians by associating ADManager Plus roles with ServiceDesk Plus roles.
ServiceDesk Plus - Active Directory products integration.
Improve help desk efficiency with end user self-service.Jayavignesh
- Integrate ADSelfService Plus with ServiceDesk Plus.
- Empower users with self-service password management for on-premises and cloud applications.
- Automatically create tickets for users? self-service actions in ServiceDesk Plus.
- Simplify access to ServiceDesk Plus with single sign-on (SSO).
ADSelfService Plus
Tips for effective self-service password management.Derek Melber, MVP
Technical evangelist, ADSolutions
- Strengthen password self-service using the latest multi-factor authentication techniques.
- Automatically enroll users with a CSV file or using an external data source.
- Remind users about their password and account expiration via SMS and email.
ADSelfService Plus
Streamline access to SaaS apps.Derek Melber, MVP
Technical evangelist, ADSolutions
- Provide one-click access to SaaS apps using single sign-on.
- Sync passwords from AD to SaaS apps in real time.
RecoveryManager Plus
Comprehensively back up, restore, and recycle AD objects.Derek Melber, MVP
Technical evangelist, ADSolutions
- Back up and restore Active Directory, either partially or completely.
- Manage changes at the attribute level with version management.
- Quickly recycle objects that have been deleted.
RecoveryManager Plus Virtual backup
Virtual machines: Backup and disaster recovery.
Harish Sekar
- Secure compressed backups for VMware & Hyper-V virtual machines.
- Bare metal backup to rebuild failed domain controller.
- Restart-free recovery for Active Directory objects.
12:30 PM - 01:30 PM
Lunch
01:30 PM - 03:00 PM
#track 1
ServiceDesk Plus
Roadmap: Getting the most out of ServiceDesk Plus. Prem Maheswaran
Learn some ServiceDesk Plus tips and tricks.
- Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
- Take a sneak peek at what?s cooking in development and what to expect going forward.
#track 2
Endpoint Central
Effective IT asset management.
Leonard Sathishkumar
Learn how to completely manage your IT assets.
- Manage MS Office licenses.
- Control bandwidth spikes.
- Restrict non-standard applications.
- Proactively resolve hard disk space issues.
- Identify computers with local admin accounts.
OS Deployer
Desktop provisioning and OS deployment.Romanus Prabhu Raymond
Learn more about automating OS imaging and deployment, including:
- Centralized image capturing.
- Online and offline imaging.
- Deployment capabilities such as scheduled and manual deployment for bare-metal provisioning.
#track 3
Exchange Reporter Plus
Experience new-age Exchange monitoring capabilities.Harish Sekar
- Monitor the essential components of your Exchange server - in real time.
- Monitor database availability group, replication health & database copy status.
- Report on and audit Exchange Online activities.
- Track key storage domains - disk space, mailbox size, server space, and database size.
- Monitor email traffic and queues.
- Visualize and analyze user mailbox activity.
O365 Manager Plus
Gain real insight into Office 365.Harish Sekar
- Office 365 auditing and compliance management.
- Office 365 management and help desk delegation made easy.
- Password expiry notifier to alert users about their password status.
- One-stop shop for Azure AD, Exchange Online, OneDrive & Skype for Business, Sway, Microsoft Teams, and more.
SharePoint Manager Plus
SharePoint made easy.Harish Sekar
- Simplify SharePoint auditing, monitoring, and management with out of the box reports and real-time alerts.
- Migrate on-premise SharePoint to cloud.
- Use analytics to study users collaborative behavior.
- Find out how to archive audit log data and comply with regulatory.
- Monitor SharePoint Online and Office 365 activities.
03:00 PM - 03:15 PM
Coffee break
3:15 PM - 5:00 PM
#track 1
ServiceDesk Plus
ServiceDesk Plus Cloud: The IT service desk of tomorrow.
Pradyut Roy
Get acquainted with the cloud version of ServiceDesk Plus and gear up to deliver next-gen IT service. Learn how to set up your IT service desk in just a few easy steps, including:
- Integrating mail servers.
- Setting up custom domains.
- Integrating with Active Directory.
- Migrating from the installed version of ServiceDesk Plus to the cloud.
#track 2
Endpoint Central
Configuration, USB, agent, and server management.Romanus Prabhu Raymond
- Managing computers across different remote offices.
- Managing roaming users.
- Automatically managing all newly added computers.
- Setting baseline configurations.
- Managing USB devices.
- Restricting technicians so they can only access asset data.
Endpoint Central
Integration with ServiceDesk Plus.Leonard Sathishkumar
- Log help desk tickets from managed computers.
- Deploy software to resolve help desk tickets.
- Integrate asset data to CMDB.
- Establish advanced remote connection from ServiceDesk Plus.
#track 3
AD360 & Industry specific use cases
Harish Sekar
- Self-Service Active Directory Group Subscription - An approval-based workflow.
- Key benefits of real-time advanced Active Directory change audit reports.
- In the event of a security attack, how to force all users to change their password upon next logon.
SIEM stories - Part II
Log 360: How important is cloud security?Harish Sekar
- Comprehensive log management of data analysis for multi cloud environment.
- Out-of-the-box reports on access logs for Amazon S3 buckets and Elastic Load Balancers.
- User-specific changes on AWS and Amazon cloud services.
- AWS CloudTrail and S3 bucket access log management.
- Azure activity log management.
05:00 PM - 05:15 PM
Wrap-up
Bharani Kumar 
Suresh Bagavathy 
Selvaraj Muthu 
Rex Antony Peter 
Srinivasa Raghavan 
