Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.

• Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
• Learn to set up and optimize a service catalog from scratch  to deliver world-class IT support. 
• Discover the  tips and tricks about hidden features in ServiceDesk Plus that make your ticketing top notch. 

• Hear about the major things that will complicate IT this year.
• Find out the drawbacks of managing IT using multiple tools.
• Learn how OpManager 12 simplifies IT management.
• Discover the road map of OpManager.

• Boston Properties' network administrator, Matt Fisher, will speak about the company's IT environment and the challenges he faced.
• How OpManager helped to uncomplicate his IT and simplify network management.

• Learn how OpManager and its plug-ins are tightly integrated.
• Discover how troubleshooting is made easier and faster with the new integrated UI.
• Real use case: Learn how simple it is to troubleshoot router packet dropping issues.
• Learn how to upgrade OpManager from version 11 to version 12.

Discover a three-pronged strategy to effectively manage privileged access and counter insider threats with ManageEngine's privileged access management suite.

• Take a deep dive into best practices for managing access to administrator and root account passwords, Windows service account passwords, hard-coded passwords, SSH keys, and SSL certificates.
• Learn how to deploy multiple controls to manage the launch of privileged account sessions and record all actions performed within.
• Learn how the real-time monitoring and reporting functions in Password Manager Pro help organizations prepare for and meet regulatory audits around privileged access management.

Learn all the nuances of IT asset management in ServiceDesk Plus, including: 

• Asset discovery techniques.
• Scanning methods.
• Asset tracking and maintenance.
• Software asset management. 
• Optimizing licenses for compliance.
• Building a comprehensive CMDB.
• Managing purchases with the newly-released, enhanced purchase module.

• Be the first to hear the latest news about Applications Manager.
• Explore the trends that have the biggest impact on application performance and end-user experience such as new-age application components and large deployments.
• Learn how to address these challenges with Applications Manager.

• Learn why ZE PowerGroup selected Applications Manager to monitor not just its key application, but its whole ecosystem, including the web servers and databases that support the key application.
• Get an inside look at the company's monitoring environment and how it used Applications Manager to overcome the challenges to achieving a highly available application.

• Learn best practices and useful tips on topics ranging from discovery and dependency mapping to grouping of IT resources, alarm management, user management, reporting, and data backup.
• Discover a few "under the hood" tips for tuning Applications Manager's performance.
• Learn how to use our REST APIs and mobile apps.

• Reports for failed logons, logon duration, and account lockout analysis.
• Change reports to monitor user, group, OU, and object changes.
• Real-time alerting to notify you of key security-related changes.

• Comply with regulatory mandates at ease.
• Build custom reports for new compliance regulations.
• Modify the existing reports to meet the internal security auditing needs.

As an IT service desk manager, you need intelligent reporting from your service desk to help you make accurate decisions.

• Learn how to create intuitive reports and view live dashboards easily and flexibly, without writing lengthy database queries.
• Explore how to model ServiceDesk Plus data to generate high-level reports on your IT service desk and drill down to the last detail.
• Discover how Analytics Plus provides the advanced, self-service analytics that can drive deeper insight into your ServiceDesk Plus environment.

In this session, learn how to: 

• Secure your computers from vulnerabilities.
• Maintain system health.
• Manage third-party applications.
• Disable automatic updates.
• Decline patching legacy applications.
• Push anti-virus and definition updates.
• SCCM Plug-in for 3rd party patch management.

Join us for session on exploring tips and tricks, including: 

• Creating software packages from templates.
• Publishing software using the self-service portal.
• Performing pre- and post-distribution activities.
• Installing software for specific users.
• Deploying business apps.

• Investigate nested group memberships and manage appropriate group permissions.
• Identify and manage available server shares and user permissions for confidential files and folders.
• Learn more about Office 365 license management and reporting; identify inactive, licensed, and unlicensed Office 365 users.
• Learn how to use ADManager Plus's 200+ reports to retrieve essential data from Active Directory, Exchange, Office 365, and Google Apps.
• Practice effective account provisioning techniques that incorporate AD accounts, mailboxes, Office 365 mailboxes, Lync settings, profile paths, and home folders.
• Automatically trace, quarantine, and clean up stale accounts from Active Directory.
• Create a user management console for HR or branch heads to create and manage their teams' accounts.

Extensions, API, integrations, and more

• If you have a penchant for getting IT done your way, this session is a must. 
• Step into a universe of possibilities and see how you can write your own code to get things done.
• Learn all about custom menus and scripts,  APIs,  integrations with the ManageEngine suite of products and third party apps, and more!

In this session, discover how to: 

• Measure the time technicians spend resolving help desk tickets.
• Monitor students without their knowledge.
• Record remote sessions for documentation.
• Enforce IT policies on desktops.
• Notify users when MS Exchange server is down.

• Categorizing profiles based on hierarchy.
• Imposing restrictions.
• Securing mobiles with stringent passcodes. 
• Geo-tracking.
• Performing remote locks and wipes.
• Managing email with Office 365 and Exchange ActiveSync.

Discover how to:

• Strengthen password self-service using the latest multi-factor authentication techniques.
• Automatically enroll users with a CSV file or using an external data source.
• Remind users about their password and account expiration via SMS and email.

Learn how to:

• Provide one-click access to SaaS apps using single sign-on.
• Sync passwords from AD to SaaS apps in real-time.

• Learn how to monitor key essentials components of your Exchange server - in real time.
• Storage monitoring - disk space monitoring, mailbox size monitoring, database monitoring, server space monitoring
• Queue monitoring.

Emails happen to be a company's secret weapon and the fastest vehicle to generate revenue.

Doesn't that mean you should be measuring them effectively?

• Thorough email traffic analysis.
• E-mail response time.
• Time delay for emails.
• Email queue.

Reasons and tips to monitor user mailbox activity, the need of the hour!

• Visualize and analyze user mailbox activity.
• Track mailbox quota consumption.
• Server vs store size reporting.
• Non-owner mailbox activity.

How the transparent roadmap works.

Is the cloud less secure than on-premises IT? Not anymore. Log analysis and auditing solution for multi-cloud environments." Comprehensive log management for data analysis.

• Out-of-the-box access logs reports for deeper analysis about each access event for Amazon S3 buckets and Elastic Load Balancers
• Login failures and unauthorized activities.

Track changes happening to critical services and - identifies which user triggered the change.,

• User-specific changes on AWS and Amazon cloud services.
• Users who changed organization resource configurations.
• Users who have been granted administrator privileges.
• Security group changes

How secure is your Virtual Private Cloud?

How the transparent roadmap works

• Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
• Take a sneak peek at  what?s cooking in the development pot and what to expect going forward.

Learn how to completely manage your IT assets, including:

• Manage MS Office licenses.
• Control bandwidth spikes.
• Restrict non-standard applications.
• Proactively resolve hard disk space issues.
• Identify computers with local admin accounts.

In this session, learn more about automating OS imaging and deployment with processes including:

• Centralized image capturing.
• Online and offline imaging.
• Deployment capabilities such as scheduled and manual deployment for bare-metal provisioning.

• Backup and restore Active Directory, either partially or completely.
• Manage changes at the attribute level with version management.
• Quickly recycle objects that have been deleted

Having trouble monitoring your file server in real time? Zero visibility on file and folder sizes affecting your file server storage? Take a deep breath folks, here's File Audit Plus.

Join the following sessions to learn more about File Audit Plus.

Access Audit Reports.

• Track every access.
• Track any file's rename and move activity, including source and destination.

Access Analysis Reports.

• Identity which users and processes most frequently access or try to access files.
• Identity which file or folder is being accessed most.
• Identity which files are being accessed or modified after a long period of inactivity.

Storage Analysis Reports.

• How to identify stale files, non-business files, large files, and hidden files to make sure storage is used efficiently
• Monitor disk and usage trends for better storage planning.

How the transparent roadmap works.

Get acquainted with the cloud version of ServiceDesk Plus and gear up to deliver next-gen IT service. Learn how to set up your IT service desk in just a few easy steps, including:

• Integrating mail servers.
• Setting up custom domains.
• Integrating with Active Directory.
• Migrating from the installed version of ServiceDesk Plus to the cloud.

This session is devoted to:

• Managing computers across different remote offices.
• Managing roaming users.
• Automatically managing all newly added computers.
• Setting baseline configurations.
• Managing USB devices.
• Restricting technicians so they can only access asset data.

This session will help you to:

• Log help desk tickets from managed computers.
• Deploy software to resolve help desk tickets.
• Integrate asset data to CMDB.
• Establish advanced remote connection from ServiceDesk Plus.

• Monitor mailbox size, mailbox content and inactive mailboxes.
• Identify top senders and receivers as well as top spam and malware recipients.
• Get a complete inventory of Office 365 users, groups and license usage.
• Learn to customize, export, schedule and embed Office 365 reports.

• Ease out SharePoint management, monitoring, and auditing with out of the box reports and real-time alerts.
• Find out how to archive audit log data for a flexible time period and comply with regulatory mandates.