ManageEngine User Conference 2018

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User Conference 2018

User Conference - London

September 18 - 19 Hilton London Metropole (West Wing) United Kingdom

Maps and directions

User Conference highlights

Mark your calendar for two days of unlimited learning and fun at the
ManageEngine User Conference in London.

Check out new product features and updates, integrations, and product launches, all aimed at keeping you ahead of the curve.
Attend live demos to understand the products and learn about the latest trends through customer case studies.
Participate in one-on-one sessions with our experts, and network with peers.
Take the free product certification exam and become a ManageEngine Certified Product Associate.

Agenda

07:00 AM - 08:30 AM

Registration and breakfast

08:30 AM - 09:00 AM

Welcome address - Raj Sabhlok, president, ManageEngine

09:00 AM - 09:30 AM

Riding the digital transformation wave. - Rajesh Ganesan, director of product management

09:30 AM - 09:45 AM

Coffee break

09:45 AM - 12:00 PM

#track 1

ServiceDesk Plus

Transforming your service desk into a powerhouse of efficiency.

Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.

Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
Learn to set up and optimize a service catalog from scratch to deliver world-class IT support.
Discover the tips and tricks about hidden features in ServiceDesk Plus that make your ticketing top notch.

#track 2

OpManager

Gaining visibility into your heterogeneous network infrastructure.

Customer success story

Overcoming server monitoring challenges

Discovery and classification.

Different ways of adding devices into OpManager.
Automate configurations with Rule Engine.
Add only managed interfaces for monitoring.
Automate device addition with Discovery Schedule.
Fixing Unknown Devices.

Network performance monitoring.

Monitoring device/interface availability.
Monitoring network performance - devices, bandwidth, hardware.
IP SLA monitoring.

#track 3

Password Manager Pro

The strategy for efficient privileged access management.

Discover a three-pronged strategy to effectively manage privileged access and counter insider threats with ManageEngine's privileged access management suite.

Take a deep dive into best practices for managing access to administrator and root account passwords, Windows service account passwords, hard-coded passwords, SSH keys, and SSL certificates.
Learn how to deploy multiple controls to manage the launch of privileged account sessions and record all actions performed within.
Learn how the real-time monitoring and reporting functions in Password Manager Pro help organizations prepare for and meet regulatory audits around privileged access management.

Key Manager Plus

Gaining complete visibility over SSL and SSH environments.

Learn how to set up a central system to manage the entire life cycle of SSL certificates including discovery, the certificate signing process, deployment, and expiration.
See a demonstration of the native Let's Encrypt integration to learn how to perform all certificate management tasks from within Key Manager Plus.
Take control of the SSH key sprawl by learning how to set up a central repository to manage the complete life cycle of SSH keys including discovery, user mapping, deployment, and periodic rotation.

12:00 PM - 01:00 PM

Lunch

01:00 PM - 03:30 PM

#track 1

ServiceDesk Plus

A sneak peek into the upcoming visual workflow builder for the Request module

Building an enterprise-grade ITAM system.

Learn all the nuances of IT asset management in ServiceDesk Plus, including:

Asset discovery techniques.
Scanning methods.
Asset tracking and maintenance.
Software asset management.
Optimizing licenses for compliance.
Building a comprehensive CMDB.
Managing purchases with the newly-released, enhanced purchase module.

#track 2

Netflow Analyzer and Network Configuration Manager

Control network device configuration, and perform in-depth traffic analysis.

Setting up and simplifying flow export.
Available traffic grouping options.
Configuring threshold-based alerts.
Customizing reports and troubleshooting with forensics.
Applying traffic shaping and policing.
Forecasting bandwidth capacity needs and generating bills.
Automating configuration backups.
Real-time change management, notifications, and alerts.
Executing configlets to troubleshoot remotely.
Staying compliant with custom policies (PCI and others).

Firewall Analyzer

Getting network activity insights and staying on top of all traffic logs.

Firewall log & network security management.

Manage firewall rules and policies.
Generate security and compliance reports.
Learn what insights firewall logs can give you.
Analyze multi-vendor firewall logs with Firewall Analyzer.

Applications Manager

How IT ops can monitor and troubleshoot a complex business infrastructure.

Automated application and service discovery; mapping dependencies.
Gaining deep performance insight into different components of applications and IT infrastructure.
Effectively isolating and resolving performance bottlenecks.
Automating corrective actions before end users are affected.
Reports and customizable dashboards.

#track 3

ADAudit Plus

Leveraging the two sides of ADAudit Plus.

You will learn:

Which real-time alerts can change the way admins control Active Directory.
How to create custom real-time alerts to capture all AD changes.
Which reports help with meeting compliance regulations.
How to leverage automation to generate reports.

Group Policy change monitoring, reporting, alerting, and recovery.

You will learn:

How to leverage the central store for GPO management.
What real-time alerting can do for controlling GPO changes.
Which GPO change reports can help you see the full history of changes.

SIEM stories - Part I

Guide to selecting a SIEM solution.

In this session you will learn:

How ADAudit Plus can give you quick and easy SIEM insights.
What DataSecurity Plus does for your overall data protection.
When you need to use EventLog Analyzer in your SIEM lineup.
Understanding the power of real-time alerts and correlation.

03:30 PM - 03:45 PM

Coffee break

03:45 PM - 05:30 PM

#track 1

ServiceDesk Plus

ServiceDesk Cloud: The IT service desk of tomorrow.

Get acquainted with the cloud version of ServiceDesk Plus and gear up to deliver next-gen IT service. Learn how to set up your IT service desk in just a few easy steps, including:

Integrating mail servers.
Setting up custom domains.
Integrating with Active Directory.
Migrating from the installed version of ServiceDesk Plus to the cloud.

#track 2

Applications Manager

How DevOps can use Applications Manager to optimize application performance.

Leveraging synthetic transactions to capture end user interactions.
Monitoring the complete end user journey, from log in to log off.
Rest APIs, SOAP, and SSL certificates.
Troubleshooting common application performance issues such as CPU spikes and memory leaks.
Debugging transaction performance problems (including slow database calls).

Essentials for the Applications Manager power user.

Learn best practices and useful tips on topics ranging from discovery and dependency mapping, to grouping IT resources and alarm management, to user management, reporting, and data backup.
Discover a few "under-the-hood" tips for fine-tuning Applications Manager's performance.
Learn how to use our REST APIs and mobile apps.

Site24x7

AIOps empowers user experience and cloud monitoring.

Learn how Site24x7 gives the visibility to monitor the availability and performance of your websites and application from 90+ global locations. Get the real end user experience using Site24x7.
Monitoring your cloud / physical servers, applications, network devices, Logs and many more in one single solution.

#track 3

DataSecurity Plus

Ultimate protection for Windows file servers.

You will learn:

Change auditing for file servers.
Access analysis for threat detection.
Detect and provide counter response to ransomware.
Storage analysis for file server optimization.
Demonstration: How to meet compliance requirements.

Log360

The unified security solution for your network.

SIEM integration - maximizing consistency and reliability of audit information.
Staying compliant with audit and auditors requirements.
Getting in-depth insight into permissions modified on a confidential share.

SIEM Stories - Part II

Incident detection and response with Log360

Life cycle of logs.
Log data and organization security.
- What are the potential log sources?
- How to build possible threat/attack scenarios?
  - Internal and external.
How is IT compliance and log data related?

05:30 PM - 06:30 PM

Networking

07:00 AM - 08:30 AM

Registration and breakfast

08:30 AM - 09:30 AM

#track 1

ServiceDesk Plus

Extensions, API, integrations, and more.

If you have a penchant for getting IT done your way, this session is a must.
Step into a universe of possibilities and see how you can write your own code to get things done.
Learn all about custom menus and scripts, APIs, integrations with the ManageEngine suite of products and third-party apps, and more!

#track 2

Endpoint Central

Automating patch management.

In this session, learn how to:

Secure your computers from vulnerabilities.
Maintain system health.
Manage third-party applications.
Disable automatic updates.
Decline patches for legacy applications.
Push anti-virus and definition updates.
Use our SCCM plug-in for third-party patch management.

#track 3

ADManager Plus

Tips for structuring your Active Directory and Office 365 infrastructure.

Automating critical AD management routines such as user onboarding, offboarding and group membership management.
Building a better help desk with ADMP-ITSM integrations.
Finding out and managing permissions that users have on confidential folders in your organization.
License management in Office365.
Sequential purging of inactive users and computers.

09:30 AM - 09:45 AM

Coffee break

09:45 AM - 12:00 PM

#track 1

ServiceDesk Plus

Making sense of IT change management: Models, tips, and techniques.

Go beyond theory and see what it takes to deliver IT changes while minimizing risk.
Learn the six-step best practice change workflow in ServiceDesk Plus.
Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
Familiarize yourself with field and form rules, a new functionality to ?transform the way you handle IT changes.

#track 2

Endpoint Central

Software distribution made simple.

Creating software packages from templates.
Publishing software using the self-service portal.
Performing pre- and post-distribution activities.
Installing software for specific users.
Deploying business apps.

Remote control and advanced tools.

Measure the time technicians spend resolving help desk tickets.
Record remote sessions for documentation.
Enforce IT policies on desktops.
Notify users when MS Exchange Server is down.

Mobile Device Manager Plus

Explore enterprise mobility management.

Categorize profiles based on hierarchy.
Impose restrictions.
Secure mobile devices with stringent passcode.
Perform geotracking.
Lock and wipe devices remotely.
Manage email with Office 365 and Exchange ActiveSync.

#track 3

ServiceDesk Plus - Active Directory products integration.

Enabling your help desk to manage Active Directory users.

Integrate ADManager Plus with ServiceDesk Plus.
Create, delete, disable, and enable AD users—and reset users’ passwords - from ServiceDesk Plus.
Let your help desk provision users in AD, Exchange, Office 365, Google Apps, and Skype for Business all at once using ADManager Plus templates.
Grant access permissions to authorized technicians by associating ADManager Plus roles with ServiceDesk Plus roles.

Improving help desk efficiency with end user self-service.

Integrate ADSelfService Plus with ServiceDesk Plus.
Empower users with self-service password management for on-premises and cloud applications.
Automatically create tickets for users’ self-service actions in ServiceDesk Plus.
Simplify access to ServiceDesk Plus with single sign-on (SSO).

ADSelfService Plus

Thinking single sign-on (SSO) to enhance user experience and reduce help desk cost!

Reduce help desk calls for password resets and account unlock.
- Enforce smart password policies.
Strike the right balance between ease of access and password security using:
- Single sign-on to 100+ cloud applications.
- Multifactor authentication and policy-based access.
Self-service actions insight.
- Audit password change/reset activity to track policy deviations.
- Get to know the reason behind identity verification failures for your users.

RecoveryManager Plus

Comprehensively back up, restore, and recycle AD objects.

Recover Active Directory changes in seconds.
In this session you will learn:

Which objects RecoveryManager Plus can recover and restore.
What level of detail you can recover user objects from changes.
How to see historical group changes and restore to any point in time.
The power that RecoveryManager Plus has over recovering from GPO changes.

12:00 PM - 01:00 PM

Lunch

01:00 PM - 02:30 PM

#track 1

Analytics Plus

Seven reports that will change the way you manage your help desk.

See how analytics brings a whole new perspective to the way you handle tickets.
Get tips on how to look past the default set of metrics and develop new KPIs for better insight.
Experience the power of visual analysis in quick decision making.

#track 2

Endpoint Central

Effective IT asset management.

Learn how to completely manage your IT assets.

Manage MS Office licenses.
Control bandwidth spikes.
Restrict non-standard applications.
Proactively resolve hard disk space issues.
Identify computers with local admin accounts.

Configuration, USB, agent, and server management.

#track 3

Exchange Reporter Plus

Experience new-age Exchange monitoring capabilities.

Monitor the essential components of your Exchange server - in real time.
Monitor database availability group, replication health & database copy status.
Report on and audit Exchange Online activities.
Track key storage domains - disk space, mailbox size, server space, and database size.
Monitor email traffic and queues.
Visualize and analyze user mailbox activity.

O365 Manager Plus

Gain real insight into Office 365.

Office 365 auditing and compliance management.
Office 365 management and help desk delegation made easy.
Password expiry notifier to alert users about their password status.
One-stop shop for Azure AD, Exchange Online, OneDrive & Skype for Business, Sway, Microsoft Teams, and more.

SharePoint Manager Plus

SharePoint made easy.

Simplify SharePoint auditing, monitoring, and management with out of the box reports and real-time alerts.
Migrate on-premise SharePoint to cloud.
Use analytics to study users collaborative behavior.
Find out how to archive audit log data and comply with regulatory.
Monitor SharePoint Online and Office 365 activities.

02:30 PM - 02:45 PM

Coffee break

02:45 PM - 04:30 PM

#track 1

ServiceDesk Plus

Roadmap: Getting the most out of ServiceDesk Plus.

Learn some ServiceDesk Plus tips and tricks.

Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
Take a sneak peek at what's cooking in development and what to expect going forward.

#track 2

OS Deployer

Desktop provisioning and OS deployment.

Learn more about automating OS imaging and deployment, including:

Centralized image capturing.
Online and offline imaging.
Deployment capabilities such as scheduled and manual deployment for bare-metal provisioning.

Endpoint Central

Integration with ServiceDesk Plus.

Log help desk tickets from managed computers.
Deploy software to resolve help desk tickets.
Integrate asset data to CMDB.
Establish advanced remote connection from ServiceDesk Plus.

#track 3

AD360 & Industry specific use cases

Self-Service Active Directory Group Subscription - An approval-based workflow.
Key benefits of real-time advanced Active Directory change audit reports.
In the event of a security attack, how to force all users to change their password upon next logon.

SIEM stories - Part III

Log 360: How important is cloud security?

Setting up alerting and correlation in Log360.
Latest features and enhancements.
Streamlining incident management.
How important is cloud security?.

4:30pm - 5:30pm

Certification and wrap-up

Note: Agenda is subject to change

Where we'll be

London

Hilton London Metropole (West Wing)
225, Edgware Road, London, W2 1JU
United Kingdom

Grab your seat!

Contact us

ManageEngine

For further information,
please email us at uk-events@manageengine.com
or call us at 080 0028 6590.

Sigma Software Distribution

Prigg Meadow, Ashburton, Devon

TQ13 7DF, United Kingdom

Tel: 01364 655200

Wanstor Ltd

Bridgegate House

124-126 Borough High Street

London, SE1 1LB, United Kingdom

Tel: 020 7592 7860

SET3 Solutions

4 Kings Court, Harwood Road

Horsham, West Sussex

RH13 5UR , United Kingdom

Tel: 01403 588 898

QBS Distribution

7 Wharfside, Rosemont Road, Wembley

HA0 4QB, United Kingdom

Tel: (0)20 8733 7103

Networks Unlimited

The Colonnades, 17 London Rd

Pulborough, RH20 1AS, United Kingdom

Tel: 0800 085 6661

Servaplex Ltd

33 Carysfort Avenue, Blackrock, Co

Dublin, A94 Y7V0, Ireland

Tel: +353 (0)1 2304242

Closed

User Conference 2018

User Conference highlights

Agenda

Where we'll be

Contact us

ManageEngine

Sigma Software Distribution

Wanstor Ltd

SET3 Solutions

QBS Distribution

Networks Unlimited

Servaplex Ltd