Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way

• Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys
• Learn how to set up and optimize a service catalog from scratch to deliver world-class IT support
• Get tips and tricks on lesser-known ServiceDesk Plus features to take your ticketing up a notch

Learn all the nuances of IT asset management in ServiceDesk Plus, including:

• Asset discovery techniques
• Scanning methods
• Asset tracking and maintenance
• Software asset management
• Optimizing licenses for compliance
• Building a comprehensive CMDB
• Managing purchases with the newly-released, enhanced purchase module

• Go beyond theory and see what it takes to deliver IT changes while minimizing risk
• Learn the six-step best practice change workflow in ServiceDesk Plus
• Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects
• Familiarize yourself with field and form rules, a new functionality to transform the way you handle IT changes!

• If you have a penchant for getting IT done your way, this session is a must
• Step into a universe of possibilities and see how you can write your own code to get things done
• Learn all about custom menus and scripts, APIs, integrations with the ManageEngine suite of products and third party apps, and more!

Learn some ServiceDesk Plus tips and tricks

• Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free
• Take a sneak peek at what?s cooking in the development pot and what to expect from us going forward