ME chronicles:
The remote journey

Overview

From the initial challenges of working from home to the telecommuting adjustments that are in place now, organizations have started using different collaborative tools and methods to adapt to the new normal and stay on top of customer requests.

For vendors, it's become all the more important to be able to quickly provide these solutions. However, how they achieved this has been kept tightly under wraps. Now, we're bringing these narratives to light to showcase the IT stories lived and breathed across the world.

In this videocast series, our internal teams will narrate the tireless long hours of working they endured, and continue to do today, to deliver quality products and services in the ongoing pandemic. Check out our episodes to hear about various IT incidents within our teams and more, and note down strategies that might come in handy for your organization in the future. As the experts say, this trend of remote work is the future of work, and it's here to stay.

Register now to hear IT tales from teams similar to yours, and get inspired to implement some or all of the methods in your organization!

Episodes

• 
  Episode 1 / 11th Nov, 2020

  How our pitstop teams enacted
  remote work adoption early

  

  Kamala Kannan Subramani

  Manager, IT services and network operations

  

  Sharath Kumar

  Desktop engineer

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  This episode covers the steps taken by our organization's IT teams to smoothly transition employees from an office to working from home. Although it may sound easy, the configuration changes made regarding IT operations, the management of IT infrastructure for remote work, and the elaborate plan to accommodate a large global workforce to make it a successful implementation are noteworthy for a remote work setup. Kamala Kannan Subramani, manager of our IT services management team, and Sharath Kumar, our desktop engineer, provide an account of this and much more.

  
  

  Watch now
• 
  Episode 2 / 25th Nov, 2020

  How our R&D teams kept the
  lights on while working from home

  

  Santhosh Narasimhamoorthy

  Technical evangelist

  

  James Prince Kulandai Jesu

  Product development team lead

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  This episode highlights the interactions within and between the technical teams to cater to customer issues and requests as quickly as possible. The use of collaborative tools not only key for successful products and feature releases, but also to solve major challenges and increase productivity within the teams, are also emphasized, and are essential for a telecommute environment. Santhosh Narasimhamoorthy, our technical evangelist, and James Prince, our product development lead discuss the crux of these matters in this episode.

  
  

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• 
  Episode 3 / 09th Dec, 2020

  How our customer success heroes
  propelled interactions in telework

  

  Vishnu Priya Kumaresh

  Manager, product support

  

  Vinayak Sreedhar

  Associate director

  

  Manash Rich Ray

  Senior pre-sales consultant

  
  

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  This episode emphasizes the need to change the methods of meeting customer requirements and selling products in telework through the use of various tools and technologies. While explaining the approaches used in the last six months and the challenges teams faced when catering to customer requests, our speakers stress charting a well-thought-out plan of action for the future that organizations must implement to survive the pandemic. Vishnu Priya Kumaresh, our manager of product support; Vinayak Sreedhar, our associate director; and Manash Rich Ray, our senior pre-sales consultant, shed light on these essential topics.

  
  

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• 
  Episode 4 / 23rd Dec, 2020

  How our business partners aced the telecommute model

  

  Marshal Gnanaraj Anthony Raj

  Senior sales manager

  10 infinity Sdn Bhd, Malaysia

  

  Rommel Joseph Bernabe

  Regional technology manager

  IT group Inc., Philippines

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  The last episode speaks from the perspective of business partners, distributors, and resellers regarding the manner of dealing with pandemic-related transitions and challenges in IT. By providing an idea of what their business environments are like, our speakers touch upon interesting points regarding both business management as well as solving customer challenges. Marshal Gnanaraj Anthony Raj, a senior sales manager of our Malaysian partner firm 10 infinity Sdn Bhd, and Rommel Joseph Bernabe, a regional technology manager of our Phillipines partner firm IT group Inc., share an account of these matters.

  
  

  Watch now