Configuring System Tools Mobile UEM App

The ManageEngine System Tools mobile app enables IT administrators to access and carry out IT tasks remotely. With System Tools, IT administrators need not manually configure any setup on remote computers. Once you've selected the computers under a domain/workgroup, System Tools automatically pushes a small package to that selected remote computer within the next two seconds. That computer then officially comes under the administrator's control. This app can be run on mobile devices, such as, smartphones and tablets. You can download the System Tools app from the playstore.

Prerequisites for the System Tools mobile app

Scan the QR Code to download the app

• The mobile devices should be running on Android Lollipop or later.
• Only Windows computers can be managed through the app
• The SMB port - 445 should be open
• Mobile device and managed computer(s) should be part of the same network
• Target computer's administrative credentials are required to manage them via app.
• At any given time, you can access only one domain and one workgroup and manage the computers that are part of the selected domain and workgroup.

How to configure the mobile app for a domain?

1. As shown in the screenshot, tap and enter the domain's name in the Domain field.
2. In the Domain Controller field, tap and enter the name/IP address of the Domain Controller.
3. Now, enter the username and the password of the target computer, who has administrative privileges.
   Note: If you enter the Domain Controller's administrative credential, you will be able to access any computer that is part of that domain.

How to configure the mobile app for a workgroup?

1. As shown in the screenshot, tap and enter the workgroup's name in the Workgroup Name field.
2. In the Host Name field, tap and enter the name/IP address of the target computer.
3. Now, enter the username and the password of the target computer, who has administrative privileges.

After entering the aforementioned details, the computers present in the workgroup/domain will be automatically discovered and listed in the mobile app under the Add Computer(s) section. From this complete list of computers, you can select the computers you wish to manage and add them into the Managed Computers section. Then, you have to connect to the target computer you want to manage to perform the operations listed under the Features portion of this document.

How to edit the domain/workgroup details?

1. In case there's any change in the following details, you can edit the details from the domain/workgroup listed under the Managed Domain/Workgroup section:
   1. Domain Controller or host's name
   2. User credentials
2. If you are going to manage computers for a new domain/workgroup, then you will have to delete the existing domain's/workgroup's details under the Managed Domain/Workgroup section and then enter the details of the new domain/workgroup.
3. You can customize (add or delete) the list of computers in the Managed Computers section, so that, only the computers that you wish to manage are listed.

How to rediscover and manage new computers?

If new computers are included in your domain/workgroup, you can go to Managed Computers, rediscover the new computers using + button and select the domain/workgroup in which new computers are listed and then add them under the Managed Computers section.

Computer Summary

In the mobile app, you can view the system name, username, OS summary, hardware summary, Disk usage, RAM usage, etc., under Computer Summary for a chosen managed computer.

Features

If you are experiencing any trouble in setting up the mobile app, please reach out to us using either mobileapp-emssupport@manageengine.com or through the Contact Us page in the mobile app.