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FAQ

Windows Health Monitor

  • While connecting to a remote device, I get the error message, "Error Code: - 2147024891 (Access is Denied)". What should I do?

    The error occurs when "DCOM configuration" is not enabled in the remote machine.

    From your remote device, Goto Run, type dcomcnfg and hit enter. Double click on Console Root --> Component Services --> Computers --> My Computer. Right click and click on properties. Select Default Properties tab in the pop-up window and check 'Enable Distributed Computer on this computer'. Try connecting to the remote server again after enabling this setting.

    (or)

    Run our Remote Dcom Enabler script, enables the Dcom access and launch the activation for the specific user account.

    https://resources.manageengine.com/resources/resource/enable-dcom-access-and-launch-activation-permission-for-a-particular-user-account-powershell-script

    Note: Refer the user guide for detailed instruction on the same

  • I'm unable to connect to the server? What should I do?
    1. Check whether the host server is connected to the network
    2. Check whether the host server is up and running
    3. Check if the host server is behind firewall. If yes, then check whether port 445 and 135 are accessible. If not accessible, then open the port by configuring the firewall.
    4. In extreme cases, check whether the system resources are over utilized and could not respond to polling from the tool.
  • I have downloaded the tool but it is not running. What should I do?

    This problem can be due to either one of the below reasons.

    1. Microsoft .Net Framework not installed in your system.
    2. A lower version of Microsoft .Net Framework installed in your system. The tool requires Microsoft .NET Framework 4.0 for running. The bin directory of the tool is provided with a utility 'DotNetUtilities.exe'. Run this utility from the command prompt to find the .Net version installed in your system.

    You can download and install Microsoft .Net framework 4.0 from here

  • While adding a new device, I get the error message, "Error in fetching the data". What should I do?

    This problem might be due to issues in WMI services running in the remote machine. Restarting the remote machine's WMI service might fix the issue. To restart the WMI service, from your remote machine go to Start/run, type services.msc and press Enter. In the services window find Windows Management Instrumentation service and restart it.

  • I am getting a start-up error message, "The program can't start because msvcr100.dll is missing from your computer". What should I do?

    The Error occurs when .Net Framework version is below 4.0. Please install the Microsoft Visual C++ Redistributable package (x86) and run the Free Windows Health Monitor.

    You can download and install Microsoft Visual C++ Redistributable package (x86) from here

  • When I stop service, tool stops the service but after while the same service is started again. What is the reason?

    Windows operating system will not allow some services to stop . Hence it automatically restarts those services.

  • Error Messages:

    "msvcr100.dll is missing"

    This Error occurs when .Net Framework version is below 4.0. Install the Microsoft Visual C++ Redistributable package (x86) and then run the tool again.

    You can download and install Microsoft Visual C++ Redistributable package (x86) from here

  • "Error Code: - 2147024891 (Access is Denied)"

    From your remote device, Goto Run, type dcomcnfg and hit enter. Double click on Console Root --> Component Services --> Computers --> My Computer. Right click and click on properties. Select Default Properties tab in the pop-up window and check 'Enable Distributed Computer on this computer'. Try connecting to the remote server again after enabling this setting. If the issue still persists send a mail to freetools-support@manageengine.com

  • Received this "IDispatch error #3600" when attempting to monitor a Windows server.

    For error in server:

    Open a command prompt on the target machine that you want to monitor and run the following command, For Windows 2000 winmgmt /resyncperf (To clear all WMI-related values from the service's performance registry key.)

    For other Windows OS wmiadap /f

    For error in client:

    Try re-creating the WMI repository,(To be done in the machine where Windows health monitor is installed)

    1. start -->run -->type 'services.msc'
    2. The Services window appears. In the right pane, right-click Windows Management Instrumentation service, and select Stop.
    3. Close the Services window.
    4. Navigate to the following folder from My Computer: C:\Windows\System32\wbem
    5. Rename the "repository" folder as "repository.old".
    6. Click Start > Run.
    7. Type 'services.msc' and click OK.
    8. The Services window appears. In the right pane, right-click Windows Management Instrumentation service, and select Start.
    9. Restart the computer.

    No need to worry about the repository folder, this will be recreated when you restart the computer in step 9.

  • "Error Code: - 2147023174 (The RPC server is unavailable)"

    Possible reasons for RPC server unavailable:

    1. When the remote server is behind the firewall and RPC Port 135 is closed. Open the port by configuring the firewall and reconnect the device.
    2. DNS name cannot be resolved. Instead of domain name, try IP-Address of the server.
    3. Unreachable network error. Make sure the server is reachable from your network by pinging the server.
  • Whenever I try to delete the existing server, I am getting the below error message. Access to the path 'C:\Program Files (x86)\ManageEngine\ManageEngine Free Tools\Free Windows Health Monitor\bin\sd.sdf' is denied

    Access to the path is Denied:

    Check whether the User Access Control settings is 'Always Notify' or 'Never Notify'. If Always Notify, it doesn't have the privilege to write/modify file operation under the location C:\Program Files (x86). Hence, Tool throws 'Access Denied' error.

    Try one of the following:

    1. Right click Windows Health monitor tool and select "Run as administrator".
    2. Install the tool in a different directory other than "C:\" directory.
    3. Change the UAC settings Level
      1. Open Control Panel --> User Accounts --> Change User Account Control Settings.
      2. Check settings selected "Always Notify" or "Never Notify"
      3. Then change the settings to "Never Notify".
      (or)

      Try our Powershell script (UACChangerScript) to change the UAC settings in local and remote machine.
      https://resources.manageengine.com/resources/resource/change-user-access-control-uac-using-powershell-powershell-script
      Usage : .\UACChangerScript.ps1 -computernames localhost

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