Personalize

Identity360 provides you with the flexibility to personalize the settings of your console. The Personalize tab allows admin users to customize display settings, port details, and enable support access for the support team to debug issues. Here, you will find the following sections:

• General
• Portal Customization
• Support Access

General

In the General section, you can configure General Settings, Report Export Settings, and Session Management by navigating to the Identity360 admin portal > Settings > General Settings > Personalize > General.

General Settings

In the General Settings section, you can customize the following settings:

• In the Choose Welcome Name drop-down menu, choose the format of the name that should appear when you click the profile icon.
• In the Time Format drop-down menu, select the time format according to your preference.
• In the Date Format drop-down menu, select the date format according to your preference.
• In the Time Zone drop-down menu, select your preferred time zone.

Report Export Settings

The Report Export Settings section allows you to configure security options for reports exported in various formats such as PDF, CSV, XLS, and HTML. By enabling the Enable password protection toggle, you can ensure that all exported reports are secured with a password, preventing unauthorized access. Once enabled, users will be required to enter a password when exporting reports. This helps maintain confidentiality and control over sensitive data, especially when reports are shared or distributed externally.

Note: If this setting is disabled, a password will be optional. However, when enabled, a password will become mandatory. Also, reports exported and redistributed before this setting is enabled will not be password-protected.

Session Management

In the Session Management section, admins can set a limit on the number of concurrent sessions a user or technician can have while using Identity360. You can configure the maximum number of allowed concurrent sessions, and if a user or technician exceeds this limit, they will receive an error message prompting them to terminate their currently active sessions across all devices and browsers. This ensures better control over session usage and helps maintain system security and performance.

Portal Customization

In the Portal Customization section, you can configure the following settings by navigating to the Identity360 admin portal > Settings > General Settings > Personalize > Portal Customization.

• You can replace the Identity360 logo with your organization's logo using the Change Logo setting. Click Browse, and upload the image of your choice.
• You can customize the navigation menu to appear at the top, left, or choose a minimalistic option based on your preference.

Support Access

In the Support Access section, you can configure the following settings by navigating to the Identity360 admin portal > Settings > General Settings > Personalize > Support Access..

Enabling support access for product troubleshooting

Support access enables the Identity360 support team to troubleshoot and resolve issues by accessing your data. This allows the support technicians to perform corrective actions on your account to help you address unexpected bugs or performance problems. You have full control over this access and can specify how long the support technicians can access your data.

To access this setting, simply enable the Enable Support Access toggle. By doing so, you grant authorization to the Identity360 support team to access your data. Specify the duration of time during which the support team will have access to your data by selecting the desired number of days from the Revoke After drop-down menu. Once the specified number of days has elapsed, the team will no longer have access to your data.