Steps to configure SAML SSO for Opsgenie

About Opsgenie

Opsgenie is an incident management platform designed to help organizations manage and respond to critical incidents effectively. It integrates with various monitoring, ticketing, and collaboration tools to ensure that the right people are notified at the right time, reducing downtime and minimizing the impact of incidents on business operations.

The following steps will help you enable single sign-on (SSO) for Opsgenie from Identity360.

Prerequisites

1. The MFA and SSO license for Identity360 is required to enable SSO for enterprise applications. For more information, refer to our pricing details.
2. Log in to Identity360 as an Admin or Super Admin.
3. Navigate to Applications > Application Integration > Create New Application, and select Opsgenie from the applications displayed.
   Note: You can also find Opsgenie from the search bar located at the top.
4. Under the General Settings tab, enter the Application Name and Description.
5. Under the Choose Capabilities tab, choose SSO and click Continue.
   General Settings of SSO configuration for Opsgenie.
6. Under Integration Settings, navigate to the Single Sign On tab and click Metadata Details.
   • Copy the Login URL and Entity ID/Issuer URL, which will be used during the configuration of Atlassian Cloud.
   • Copy the SSO certificate by clicking the Copy button near the Signing Certificate field.
   Integration Settings of SSO configuration for Opsgenie.

Opsgenie (service provider) configuration steps

1. Log in to Opsgenie with admin privileges.
2. Navigate to Settings > Login and SSO > Configure single sign-on with Atlassian Access.
   Portal view of Opsgenie.
3. You will be redirected to Atlassian Cloud's portal.
4. Click the Security tab.
   Security settings of Atlassian Cloud.
5. Navigate to the Identity providers tab and click Choose in the Other Provider tile.
   Identity provider settings of Atlassian Cloud.
6. On the Add identity provider directory page, enter the Directory name and click Add.
   Configuration of an identity provider in Atlassian Cloud.
7. On the Connect your identity provider page, click Set up SAML single sign-on.
   Selection of the SSO capability from Atlassian Cloud.
8. Click Next under the Before you begin section.
9. In the Add SAML details section, paste the Login URL, Entity ID/Issuer URL, and Signing Certificate, copied in step 6(i) and step 6(ii) of prerequisites, in the Identity provider Entity ID, Identity provider SSO URL, and Public x509 certificate fields, respectively. Click Next.
   Configuration of SAML SSO from Atlassian Cloud.
10. Copy the Unique ID from the Service provider entity URL field.
    SP configuration details.
11. In the Link a domain to your identity provider directory section, select your preferred domain from the Link domain drop-down and click Next.
    Linking a domain to the IdP directory.
12. Click Stop and save SAML if you want to finish the SSO setup.
    Saving and completing SAML configuration.

Identity360 (identity provider) configuration steps

1. Switch to Identity360's application configuration page.
2. In the Company ID field, enter the Unique Id value copied during step 10 of Atlassian Cloud configuration.
3. Enter the Relay State parameter, if necessary.
   Note: Relay State is an optional parameter used with a SAML message to remember where you were or to direct you to a specific page after logging in.
4. Click Save.
   Integration Settings of SSO configuration for Opsgenie.
5. To learn how to assign users or groups to one or more applications, refer to this page.

Your users will now be able to sign in to Opsgenie through the Identity360 portal.