Identity360  

Identity360-ServiceDesk Plus integration

Elevate your MSP with the power of ITSM and IAM

ManageEngine ServiceDesk Plus MSP is a comprehensive IT service management (ITSM) suite designed for managed service providers (MSPs). The integration with Identity360 allows MSPs to streamline secure access to the software, providing a wide array of ITSM essentials. This results in enhanced security, more efficient service management, and a more convenient user experience.

Explore what this integration holds

  • Single sign-on

    Provide secure, one-click ManageEngine ServiceDesk Plus MSP login for users through Identity360's single sign-on.

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  • Multi-factor authentication

    Strengthen ServiceDesk Plus MSP access by requiring users to verify their identities with additional authentication factors, such as email verification, Google Authenticator, custom TOTP authenticators, and more.

    Configure now
Single sign-on to SDP MSP  
Multi-factor authentication to SDP MSP  

Why integrate

ServiceDesk Plus MSP
Identity360?

Streamlined user authentication

Enable effortless access to ServiceDesk Plus MSP and a range of other supported applications with SSO, enhancing productivity.

User activity monitoring

Utilize prebuilt reports to track user authentication activities and application usage patterns. Leverage these access insights to monitor user interactions across your organization.

Robust access security

Identity360 fortifies security for accessing ServiceDesk Plus MSP with its robust MFA, allowing only authorized personnel to access confidential IT data and minimizing the risks of unauthorized access.

Secure service management

The combined benefits of this integration include enhanced security through MFA, a simplified user experience with SSO, and streamlined service management processes with control over both identities and IT services.

Centralized identity store

Utilize Identity360's Universal Directory to import users from multiple identity stores into a single cloud repository, thereby gaining a unified view of identities and managing their access to ServiceDesk Plus MSP.