Description

After you add the details of the remote offices that you are going to manage using Endpoint Central MSP, you are required to install agents in the computers in the remote offices. These agents will be referred to Wide Area Network (WAN) agents. The steps of agent installation may vary with the Endpoint Central MSP Build number. Click on the suitable build number to know the steps.

Update to the latest version here

• For build numbers 10.0.209 and above

Installation of agents

Agent installation can be done in three ways. These include the following :

1. Installing agents manually
2. Installing agents using GPO
3. Installing agents from web console
   • While defining Scope of Management
   • After defining Scope of Management

Installing agents manually

Creating agent for every customer is the fundamental step and this agent should be installed in all the managed computers in customer's network.

1. Navigate to Customers from the Admin tab.
2. Click Create Agent against the corresponding customer.
3. This will open the window for adding remote office.
4. Follow these steps to add a remote office :
   • Provide a remote office name for this customer.
   • If you have configured UEM Central MSP server as an edge device, provide NAT details.
   • Select the communication type and select/create replication policy.
     • Direct Communication - If WAN agents communicate with UEM Central MSP server directly
     • Through Distribution Server - If WAN agents communicate with UEM Central MSP server through Distribution Server. Specify details such as domain name of the computer where Distribution Server will be installed, name of the computer and IP address.
   • The communication between UEM Central MSP server and distribution server is secured using HTTPS communication.
   • If the remote office computers connect to the internet through a proxy server, enable Proxy Configuration and specify the details.
   • Upon clicking Add, the remote office will be added.
5. Download the agent by clicking on the download icon against the corresponding remote office in which you want to install agents. For example, assume that you have two remote offices named Remote Office 1 and Remote Office 2. If you want to install an agent in Remote Office 2, then click the Download Agent link and then click Remote Office 2.
6. Copy the downloaded zip file to any computer residing in the remote office and extract the zip file to a directory.
7. Edit computernames.txt file and add the names of the computers in which the agent needs to be installed.
8. Execute setup.bat from the following folders and follow the instructions for installation of WAN agents -
   • Direct communication - <Extracted_Dir/directsetup>
   • Through Distribution Server - <Extracted_Dir/dssetup>

Installing agents using GPO

You can install an agent in your client computer using GPO. This is done by running a script in multiple client computers by adding the start up script to the Active Directory. For more information, refer Installing UEM Central MSP agents using GPO.

Installation of agents from the web console

Distribution server helps in bandwidth optimization. Distribution server located in the remote office synchronizes with the UEM Central MSP server located in your network at specific time intervals.

Note: This method of agent installation is applicable only when the agent communication is through Distribution Server.

1. Perform the following steps for installation of agents while defining the scope of management :
   • Navigate to Admin tab -> Scope of Management (SoM) -> Computers -> Add Computers.
   • Specify the AD connector : AD connector is a distribution server that can reach or access the domain controller of your enterprise to parse the entries in Active Directory. Select the distribution server that is connected to the same network as that of your domain controller.
   • Add domains/workgroups and select the computers that need to be managed.
   • Click on Add & Install Agents for installation of agents immediately or Add to SoM for installation of agents later.
2. Perform the following steps for installation of agents after defining the scope of management :
   • Navigate to Admin tab -> Scope of Management (SoM) -> Computers. This will display the list of managed computers.
   • Select the computers in which the agent needs to be installed and select Install Agent.

You have successfully installed agent in your remote office computers.

• For build numbers 10.0.208 and below

To install agents in computers in remote offices, follow the steps given below:

1. Navigate to Customers from Admin tab and select Remote Offices tab.
2. In the Download Agent column, click
3. Click on the name of the remote office in which you want to install an agent. For example, assume that you have two remote offices named Remote Office 1 and Remote Office 2. If you want to install an agent in Remote Office 2, then click the Download Agent link and then click Remote Office 2.
4. Install the agent in a computer in the remote office, manually. Follow the steps given below:
   1. Copy the zipped file into a folder in a computer in the respective remote office
   2. Extract the zipped file to a directory
   3. Edit the computernames.txt file by adding all the names of the computers in which you want to install the agent. Enter the name of each computer in a separate line.
   4. Open a command prompt and change the directory to either of the following:
      • <Extracted_Dir>/dssetup, if you are using distribution server
      • <Extracted_Dir>/directsetup for direct communication between the WAN agent and the UEM Central MSP server
   5. Execute the setup.bat file
   6. Follow the instructions given in the command window

You have installed agents in the computers in a remote office in your network. These computer names will automatically be added to the list of computers that you are managing using UEM Central MSP.