The chat feature in Endpoint Central MSP enables administrators to communicate with any logged in user within the network and remote locations. You can maintain the chat history of the chat sessions. Read the following sections to learn more about the chat feature:
Endpoint Central MSP chat uses port # 8047/8048 as a default port. Ensure that you follow the below mentioned prerequisites before trying to connect a chat session.
You can configure the chat history settings even before we initiate the chat session. Follow the steps mentioned below to configure the chat history settings,
Click Tools -> Chat
Select History and click Chat History Settings
Enter the number of days for maintaining the chat history. If you choose last 30 days, chat history will be stored only for the last 30 days and the previous chat history files will be deleted (Only logs will be retained for voice/video calls).
Click Save.
To initiate the chat session, follow the steps given below:
Click Tools -> Chat
Select the name of the user and Click against the specific user name under Action.
Request to connect chat session will be initiated successfully. For more information refer troubleshooting tips.
'User name' lists all the users who have currently logged in the computer. This list will be refreshed every 90 minutes. In case of a user being logged on multiple computers, then both the computers will be listed against the user name from which you can choose to initiate the chat session. |
You can initiate a voice and video chat to provide live assistance to your end users. There are two approaches to establish communication between technicians and end users:
For example, consider a scenario where a voice/video call is established between a technician and a user within a same remote location and the Endpoint Central server is located in a different site. In this case, the initial connection will be established using the Endpoint Central server, however further communication will happen seamlessly without the server's intervention thus optimizing bandwidth consumption as well. In cases where direct connection between technician and user fails, all data transfer will be routed via the Endpoint Central server.
For communication via an intermediate component such as the Endpoint Central server, you need to ensure:
To initiate the chat session, follow the steps given below: