Endpoint Central MSP Cloud Architecture

Endpoint Central MSP Cloud Server

Endpoint Central MSP Server resides in one of Zoho Corporation's data centers and has to be configured as an EDGE device. This means that the designated ports should be accessible through the Internet. It is advised to keep the connection with Endpoint Central MSP server always running to carry out the day-to-day endpoint management activities.

Endpoint Central MSP Agents

Endpoint Central MSP Agent is light-weight software that is installed in the client systems that are being managed using Endpoint Central MSP. It acts as a worker to carry out the operations as instructed by the Central Server. The agent can either be installed manually or through the Distribution Server in all the customer computers that are being managed using Endpoint Central MSP Cloud. For computers in customer branch offices, the agent will contact the Distribution Server to pull the configurations available for them, deploys them and updates the status back to the Server.

Web Console

The Web console of the product provides a central point from where an administrator can manage all the tasks that are related to desktop management. This console can be accessed from anyplace. Separate client installations are not required to access the Web console.

ManageEngine Repository

The ManageEngine repository or the patch database is a portal on the ManageEngine website that hosts the latest vulnerability database. The Endpoint Central MSP Cloud server periodically synchronizes with the patch database’s information on available patches and scans the computers in the network to determine which patches are missing. The results of that scan are stored in the server and can be viewed from the web console.

AD Connector

The AD Connector acts as a communicator between the Endpoint Central MSP Cloud server and the Domain Controller of an organization. It is mandatory for the AD connector to be one of the Distribution Servers (DS) within the organization. When a customer with multiple remote offices is managed by Endpoint Central MSP Cloud, one of the Distribution Server is configured as the AD connector.

Distribution Server

Endpoint Central MSP Cloud Distribution Server is installed in one of the computers in the branch offices. This agent will communicate with the Endpoint Central MSP Cloud Server to pull the information for all the computers in that customer's branch office. The agents that reside in the branch office computers will contact the Distribution Server to get the information available to them and process the requests. This results in low bandwidth utilization as only one agent will contact the Server periodically.

---

Hardware requirements for Distribution Server (AD Connector)

Number of devices under distribution server	Processor Information	RAM	Hard disk space
1 to 500	Intel Core i3 (2 core/4 thread) 2.0GHz 3MB cache	4GB	6GB*
501 to 1,000	Intel Core i3 (2 core/4 thread) 2.9GHz 3MB cache	4GB	12GB*
1,001 to 3,000	Intel Core i5 (4 core/8 thread) 2.3GHz	8GB	16GB*
3,001 to 5,000	Intel Core i7 (6 core/12 thread) 3.2GHz	8GB	20GB*

*- This symbol indicates that the disk space required might vary based on the patches/software deployed to the devices through distribution server.

Software Requirements for Distribution Servers (AD Connector)

Supported Operating Systems:

• Windows 11
• Windows 10
• Windows 8.1
• Windows 8
• Windows Server 2022*
• Windows Server 2019*
• Windows Server 2016*
• Windows Server 2012*
• Windows Server 2012 R2*

*- Recommended for managing 5000+ devices.

Hardware requirements for Endpoint Central MSP Agents

Hardware Requirement	Value
Processors	Intel Pentium
Processor Speed	1.0GHz
RAM Size	512MB
Hard Disk Space	3GB*

*- This symbol indicates that the disk space required might vary based on the patches/software deployed to the devices through distribution server.

Software requirements for Endpoint Central Agents

Supported Operating Systems

Windows OS	Windows Server OS	Mac OS	Linux OS*
Windows 11	Windows Server 2022	macOS 13 Ventura	Ubuntu 10.04 and above
Windows 10	Windows Server 2019	macOS 12 Monterey	Debian 7 and above
Windows 8.1	Windows Server 2016	macOS 11 Big Sur	Red Hat Enterprise
Windows 8	Windows Server 2012	10.15 Catalina	Linux 6 and above
Windows 7	Windows Server 2012 R2	10.14 Mojave	CentOS 5 and above
	Windows Server 2008 R2	10.13 High Sierra	Fedora 19 and above
		10.12 Sierra	Mandriva 2010 and above
			Linux Mint 13 and above
			OpenSuSE 11 and above
			SuSE Enterprise Linux 11 and above
			Pardus 17 and 19
			*-Conditional support
			*We support kernel versions above 2.6.33

FOR MANAGING MOBILE DEVICES

• ANDROID - Android devices running on version 4.0 and above
• iOS (inclusive of iPhone, iPad, and iPod) - iOS devices running on version 4.0 and above
• Windows smartphone - Windows Phone 8.1 and above
• Windows laptops (including Surface Hubs and Surface Pros): Devices running on Windows 10 & Windows 11
• Chrome OS: Devices running on version 57.0 and above
• tvOS: Devices running on version 7.0 and above
• macOS: Devices running on version 10.7 and above

Note: A TLS version of 1.2 and above is required for the legacy devices to be managed using Endpoint Central MSP Cloud.

SUPPORTED BROWSERS

• Google Chrome 47 and later versions
• Mozilla Firefox 44 and later versions
• Microsoft Internet Explorer 10 and later versions

Note: The screen resolution should be 1280 x 1024 pixels or higher.