Managing Computers of Roaming users

The job of an IT administrator gets more challenging when it comes in managing computers of their sales and marketing teams. Users of these teams tend to roam around regularly, thus keeping their computers in track turns out to be a difficult job. In these scenarios, possibilities are high for computers to move from one remote office to another on regular basis. Endpoint Central MSP has different agents for different locations, for example a local office agent will not be the same as the remote office agent. Similarly each remote office has different agents as well. To make your management easier, you can have a defined set of IP ranges for different offices. This enables the Endpoint Central MSP Server to identify the agents with respect to the IP range. With Endpoint Central you can manage computers of users who move between remote offices, as well as those who access the EndpointCentral MSP server via internet.

Users who move between remote offices

When your users will roam only within the remote offices, you can add an IP scope and manage their computers. So whenever a computer or laptop is moving from a local office to a remote location, a new IP address is automatically assigned to that computer or laptop by the DHCP server in the remote office network. The Endpoint Central MSP agent then determines whether the new IP address, that was assigned, is within the IP range of the new remote office. When a change is detected, the respective remote office agent is deployed automatically. Thus IP scope is used to automatically detect and deploy the respective WAN agent. Follow the below steps to add an IP scope,

1. Under SoM, Click the IP Scope tab

2. Click Add Scope

3. In the Select Remote Office list, select the required remote office name

4. Select either of the following types of IP Scope:

   1. IP Address Range: Enter the start and end IP addresses

   2. Subnet: Enter the subnet mask and subnet IP address

5. Click Save

You have successfully configured IP scope.

If there is a rare chance of computers movement across remote office, instead of defining the IP scope, you can move these computers using the Move to option available in Computers tab under SoM.

Users who access Endpoint Central MSP server via internet

Users who tend to travel apart from the remote offices like sales and marketing executives tend to access  Endpoint Central MSP server via internet. For these users,  you can configure a default remote office, such that if a user does not fall under the IP scope of any remote office, they will be automatically assigned to the default remote office. Default remote office works only if IP Scope is configured for other local office or a remote office. Follow the below steps to configure "Default Remote Office"

1. Under SoM, click IP Scope tab
2. Click Configure Default Remote Office
3. Enable the check box to Enable Default Remote Office.
4. From the drop down select the remote office/local office which needs to be set as default.
5. Click Save to save changes.

Thus managing computers of roaming users is made easier.