You can access computers in a Local Area Network (LAN) or in a Wide Area Network (WAN) to complete various tasks. Endpoint Central MSP supports remote desktop sharing across platforms i.e for Windows, Mac and Linux Operating Systems.
Ensure that the following prerequisites are met before you access computers remotely:
You are required to configure certain controls in your browser before connecting remotely to a computer.
Ensure that you configure controls only in the browser from where a remote connection is being established.
HTML 5 Viewer is supported on the following versions of the browser: Edge (all versions), Internet Explorer 10 and later versions, Firefox 38 and later versions, Google Chrome 31 and later versions and Safari 8 and later versions.
The following TCP ports should be open on the Endpoint Central MSP server to establish connection with a remote computer:
Enabling the UDP port 8047 will let your viewer directly control your remote agent. However, an initial handshake will happen via Endpoint Central MSP server. Know more on different communication modes here.
Ensure that the above mentioned ports are opened on the Endpoint Central MSP server and are reachable from the Endpoint Central MSP agent as well as the viewer machine.
You can now configure the settings required for establishing remote connection.