Endpoint Central MSP's remote desktop sharing feature empowers MSPs to connect to and control remote desktops and mobile devices across their entire multiclient network effortlessly. With web-based access, MSPs can troubleshoot and manage client systems from anywhere in the world. Our multi-user collaboration features enable efficient teamwork with clients' technicians and end users.
What is remote desktop sharing?
Remote desktop sharing is a technology that allows a technician to access and control a client computer from another device or location over the internet or a network. With remote desktop sharing, technicians can access files, applications, and other resources on a remote computer at their client's site from their own computer. This can be useful in a variety of situations, such as when an IT technician needs to troubleshoot a computer issue on a remote machine.
How to set up remote desktop sharing
Refer to this link to set up your remote desktop sharing environment quickly.
Advanced capabilities of remote desktop sharing
- Supports locking the user's keyboard and mouse during remote sessions
- Can blacken out the user's screen during remote troubleshooting
- Provides shortcuts for the Ctrl+Alt+Del and Alt+Tab commands
- Can transfer files across machines remotely
- Offers one-click access to the Control Panel, Command Prompt, Power Options, Disk Cleanup, etc.
- Uses the 256-bit Advanced Encryption Standard encryption protocols during remote access operations
- Supports multiple monitors with easy switching options
- Provides HIPAA- and PCI-DSS-ready remote access software
- Offers integrated text chats as well as voice and video calls to improve collaboration
- Audits users by shadowing their remote access sessions
- Lets you configure the screen resolution to fit the screen size
- Supports multiple browsers
- Supports both HTML5 Viewer and ActiveX Viewer
Note:Some of these options are available only for Windows.
Web-based remote control
Endpoint Central MSP's remote desktop manager provides a web-based connection to remote computers. This means that a remote connection can be established from anywhere, and this feature does not require any additional client software to be installed other than the Endpoint Central MSP agent. Remote desktop sharing also lets you connect to remote computers through mobile phones and tablets.
Session recording for compliance
Remote recording, a valuable security feature, allows administrators to monitor and audit remote sessions. By capturing these sessions, MSPs can ensure data security and compliance with regulations, like HIPAA, NIST CSF, and SOC 2, as well as industry-specific standards tailored to clients' unique needs. Post-session downloads, accessible only after robust authentication, offer an extra layer of security and transparency, fostering trust and confidence. This commitment to data protection and security best practices underscores MSPs' dedication to handling sensitive information in accordance with industry benchmarks and regulations.
System maintenance tools
Maintaining optimal system performance is crucial for your clients' productive work environments. But manually performing maintenance tasks like disk checks and defragmentation on numerous Windows machines can be a daunting, time-consuming process, especially when it comes to a diverse range of customers. Endpoint Central MSP simplifies this burden by offering a suite of Windows system tools that can be managed and scheduled centrally.
Available tools
1. Disk Defragmenter
Fragmented disks significantly impact system performance. Endpoint Central MSP's defragmenter tool can help by rearranging fragmented data, making it easier for your clients' systems to access and retrieve information. This can lead to faster overall system performance and a smoother end-user experience.
Endpoint Central MSP provides options to run the defragmenter tool on multiple machines simultaneously. It supports the following options:
- Verbose
View detailed analysis and defragmentation reports.
- Analyze
Get a summary report on the disk fragmentation status.
- Force defragmentation
Initiate defragmentation regardless of the fragmentation level.
2. Check Disk
Identify and address potential issues like bad sectors, cross-linked files, and directory errors that can hinder disk operations.
Endpoint Central MSP supports the following options to run the Check Disk tool:
- Verbose
View a detailed report on every file checked.
- Quick check (NTFS only)
Perform a faster check by skipping certain validations.
- Reclaim disk space
Locate and remove unused files to free up significant storage space, improving system efficiency.
3. Wake on LAN
- Remote system activation
Power on a switched-off computer within a client's network remotely. This feature requires prior configuration on the target machine to support Wake-on-LAN functionality.
li>Scheduling and flexibility
Schedule Wake-on-LAN tasks or perform them manually. Wake up systems across VLANs for centralized control.
4. Remote Shutdown
- Centralized control over system power states
Remotely initiate various power management actions like shutdowns, restarts, hibernation, standby, or locking.
- Scheduled or manual shutdowns
Schedule these actions for specific times or perform them manually as needed.
- User notifications
Optionally send notifications to users before a shutdown or restart, allowing them to save their work and avoid disruptions.
- Selective shutdowns
Choose to exclude active users from a shutdown or restart, ensuring your clients' critical tasks are not interrupted.
Client announcements
Endpoint Central MSP's Announcement feature empowers you to instantly reach all your end users or computers with critical information or updates. Eliminate reliance on emails for urgent messages. Announcements deliver information directly to end users' screens in minutes. You may also opt to define the audience for your announcements to reach specific users, computers, remote offices, domains, or custom groups.
Multi-monitor support
Remote machines with more than one monitor are automatically detected, and all the active monitors are displayed over remote control sessions. Any of these screens can be selected accordingly. Multi-monitor support is especially useful when you need to troubleshoot a remote machine in a collaborative manner.
Multichannel client interactions
Engage with clients by initiating chat sessions with them to improve collaboration or provide any assistance. Options are also provided for voice or video calls.
Protect client privacy
When it comes to adhering to HIPAA regulations, protecting user privacy is paramount. Obtaining explicit consent from users before remotely accessing their computers is a crucial step. By making user confirmation permanent, you can consistently ensure compliance with HIPAA and maintain trust with your clients.
Remote file transfers
The application allows you to access desktops remotely and transfer files between them. The remote desktop sharing mechanism supports remote logins to any desktop in the network that has remote control privileges. Files are transferred across domains and workgroups using Java and ActiveX, making the entire process fast, reliable, and secure.
Remote desktop sharing: Supported OSs
Endpoint Central MSP supports remote desktop connection management for Windows, macOS, Linux, iOS, and Android.
Elevate your remote troubleshooting with Endpoint Central MSP
- A unified IT console
Manage all devices, users, and applications from a single, intuitive dashboard.
- Automated efficiency
Automate routine tasks, freeing up valuable time for technicians for strategic initiatives.
- In-depth diagnostics
Gain real-time insights into system performance and troubleshoot issues swiftly.
- Rapid issue identification
Quickly pinpoint problem areas and prioritize critical tasks.
- Enhanced visibility
Maintain a clear overview of your multiclient IT infrastructure.
- Reduced downtime
Resolve issues remotely, minimizing disruptions to end users.
Master streamlined client management workflow. Learn more on Account Management.
"[Endpoint Central MSP is] a great management tool for a multiclient environment. Finding a multiclient management tool that has all I need is a blessing. As a service provider, we need to manage patches, software delivery, and mobile management mobile apps in a multiclient environment. Remote control is probably the most important tool in a regular week. And all this on a single console."
- Gerson M,
IT consultant.