OpManager Free Training

How to Integrate OpManager with ServiceDesk Plus

OpManager integrates with ManageEngine ServiceDesk (SDP) and ServiceDeskPlus MSP (SDP MSP) via API. This integration allows technicians to log critical alarms raised in OpManager as tickets in ServiceDesk and track those tickets and maintain ITIL standards.

1. Generating Technician key in ServiceDesk Plus

  • Login to ServiceDesk Plus UI.
  • Click on the username on the top right and select the API Key Generation option.
  • In the popup window, select from either of the two options - Never Expires or Expires on. Select the expiration date for the API key if the latter is chosen and click on Generate.
  • The API key is now generated and you can copy the key to a notepad for future reference.

2. Generating Technician key in ServiceDesk Plus MSP

  • Login to ServiceDesk Plus MSP UI.
  • Select the username option in the top right corner and select the API Key Generation option.
  • A popup window with two options - Never Expires or Expires on will appear. Select either one from them. Make sure that you set an expiration date incase the latter option is chosen and click generate.
  • The API key is successfully generated.
Video Zone
OpManager Customer Videos
Michael Senatore, Operations Manager, Rojan Australia Pty Ltd.
  
  •  Venkatesan Veerappan, IT Consultant
     Mohd Jaffer Tawfiq Murtaja, Information Security officer from Al Ain sports club
  •  Jonathan ManageEngine Customer
     IT Admin from "Royal flying doctor service", Australia
  •  Michael Senatore, Operations Manager, Rojan Australia Pty Ltd.
     Michael - Network & Tech, ManageEngine Customer
  •  Altaleb Alshenqiti - Ministry of National Guard - Health Affairs
     Donald Stewart, IT Manager from Crest Industries
  •  John Rosser, MIS Manager - Yale Chase Equipment & Services
     David Tremont, Associate Directory of Infrastructure,USA
+-
Do you want a Price Quote?
For how many devices?
Fill out the form below
Name *
Business Email *
Phone *
By clicking 'Send', you agree to processing of personal data according to the Privacy Policy.
Thank you!
Back to Top