"Error :- Failure Configuring Windows Updates. Reverting Changes."

Scenario

If patch deployed successfully via Endpoint Central but after reboot the patch still listed in missing list, the patch got roll backed, this must be an Environmental Issue

Problem

You install all the new patches that are missing. But the newly installed patches are again found missing once the computer restarts. All the new patches that were installed previously would have got rolled back after the restart with the following error: "Failure Configuring Windows Update. Reverting Changes." 

Cause

This happens when the operating system tries to roll back to the way Windows was before the update. The updates could fail due to the following reasons:

  • Too many updates are trying to load at once.
  • The software you have already installed on your computer is not compatible with the update.

Resolution

1. Disable Anti-virus temporarily and redeploy the failed patches

If your anti-virus program blocks or otherwise interferes with a program installation you may end up with a failed install. Hence almost all software installation programs now recommend that you turn off your anti-virus before the installation to avoid any potential errors.

2. Deploy Cleanup Patch

Search and Deploy the component store cleanup patch 105979 from supported patches list and then redeploy the failed patches. Refer the following  Knowledge Base on troubleshooting errors in windows updates.

  • If the issue persists after deploying the CBS patch [105979] and the system is running on a windows 10 or windows 11, upload the agent logs for further analysis, including the event viewer logs located at:
    Event Viewer > Windows Logs > Setup.
  • If the issue persists after deploying the CBS patch [105979] and the system is running on a server operating system (such as Server 2016, 2019, or 2022), perform the following steps:

    1. Open the properties window in Services.
    2. Set the 'ManageEngine UEMS - Agent' status to 'Automatic (Delayed Start).'
    3. Restart the system.
    4. Redeploy the failed patch.
    If the issue persists, upload the agent logs for further analysis, including the event viewer logs located at:
    Event Viewer > Windows Logs > Setup.