Town of Vernon streamlines Active Directory management with ADManager Plus

Business challenges

• Managing Active Directory
• Delegating tasks to help desk technicians without compromising security

The Problem

The Town of Vernon's municipal department was facing significant challenges with its Active Directory management. Assigning tasks to non-admin users was difficult and raised security issues due to privilege elevation risks. Generating comprehensive and impactful AD reports was time-consuming and labor-intensive, hindering efficient decision-making. Additionally, the native tools lacked a user-friendly and intuitive graphical user interface, making AD management tasks difficult, especially for individuals with limited Active Directory knowledge. These challenges reinforced the need for a solution that streamlines and simplifies Active Directory management processes.

The Solution:

Implementing ADManager Plus enabled the IT team to overcome its challenges with Active Directory management and make remarkable improvements. Andrey Seleznev, senior systems engineer for the Town of Vernon, shared the following results:

I. Non-invasive help desk delegation

Implementing ADManager Plus transformed AD management for the IT team by empowering admins to delegate AD management tasks to non-admin users, all while maintaining top-notch security. Admins could now create a technician role for delegating tasks to non-admin users without worrying about elevating their privileges in AD.

II. Reports

ADManager Plus comes with over 200 predefined reports that enabled Andrey and his team to effortlessly generate extensive and impactful AD reports. These reports provide valuable insights into AD, including details like recently created or modified users, disabled users, NTFS permissions of users, and more.

III. User-friendly and intuitive GUI

Andrey Seleznev, the senior systems engineer for the Town of Vernon, has been thoroughly impressed by the extraordinary user-friendliness and intuitiveness of ADManager Plus' GUI. He has remarked that it is particularly useful for individuals with minimal Active Directory knowledge, simplifying AD management tasks effectively.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.