How to use Update Manager - Applications Manager User Guide

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Overview

Update Manager is a tool which is used for installing the service packs (.ppm file) over Applications Manager. The service pack may contain certain bug fixes and new feature additions. This document explains about how to use the Update manager to install service packs over Applications Manager.

Note: The Update Manager also has some useful validation incorporated. This validation includes compatibility checks. You cannot use update manager to install an incompatible service pack. For example, you cannot install a service pack of another product in Applications Manager or a service pack of one version of Applications Manager in another version.

Installing Service Pack using Update Manager

Execute the updateManager.bat/sh file located in the <Applications Manager Home>/bin directory or invoke through Start → Programs → ManageEngine Applications Manager 15 → Update Manager in Windows (For Windows, use 'Run as Administrator' option). The Update Manager tool is displayed. Click Update.

Provide the service pack (.ppm) file by clicking the Browse button. Only compatible service pack file will be opened. Once the file is specified, other buttons such as Readme and Install are enabled.

Note:

Incase of internet unavailability, you will be asked to import ManageEngine public key certificate file during the upgrade process. Please download the ppmsigner_publickey.crt file and keep ready.
If you are upgrading to Applications Manager Version 170100 and above, please download latest.crt file and keep ready.

Click the Readme button and the Readme file related to the service pack is displayed in a separate window.

Click Install. This opens a new panel where the installation process is displayed. On completion, a message "Service Pack installed successfully" is displayed and the service pack is listed in the Installed Patches section

To uninstall the service pack, click the Uninstall button. To know the service pack details, click the Details button in Update Manager.

Installing Service Pack using Update Manager (Command Line Option)

To invoke Update Manager, navigate to <Applications Manager Home>/bin directory and execute the following command:

For Windows: updateManager.bat -c

For Linux: sh updateManager.sh -c

To force quit Applications Manager, execute the following command:

For Windows: shutdownApplicationsManager -force

For Linux: shutdownApplicationsManager.sh -force

Using this command line option, you can install or uninstall a service pack or view its details. Press 'i' to install and specify the absolute path of the service pack file in your machine.

Using Update Manager

Overview

Installing Service Pack using Update Manager

Installing Service Pack using Update Manager (Command Line Option)

Troubleshooting

Identity and access management

Unified service management

Unified endpoint management and security

IT operations management and observability

Security information and event management

Advanced IT analytics

Low-code app development

Cloud solutions for enterprise IT

IT management for MSPs

Active Directory management Manage, track, and secure Active Directory

Identity governance and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service managementDeliver a consistent employee experience across business functions

Customer service managementBuild a one-stop portal for customers with efficient account management

IT asset managementCentralize and automate the complete IT asset life cycle

SIEM Spot, investigate, and neutralize security threats

Log and compliance managementGain deeper visibility into security events and ensure compliance

Security auditingAudit Active Directory, cloud platforms and files to enhance your security posture

Endpoint management and protection platform (UEM and EPP)Secure and manage endpoints to protect your IT assets effectively

Endpoint managementAchieve intelligent IT device management with zero user intervention

Endpoint securityDefend against threat actors with proactive and reactive measures

Full-stack observability and digital experience monitoringAchieve end-to-end visibility, proactive issue resolution, and enhanced security

Network and server performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident managementEfficiently manage and resolve IT incidents while ensuring transparency

DNS and DHCP managementOptimize IP address and domain management

Cloud cost managementRight-size and take control of your cloud costs

IT analyticsConnect to your IT applications and visualize all facets of your IT

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloudand hybrid infrastructure

Business applications for ITBoost productivity and improve team collaboration

Custom solution builderBuild tailor-made apps to automate operations at your organization

Solutions for MSPsGrow your MSP business with scalable and secure IT management solutions

Using Update Manager

Overview

Installing Service Pack using Update Manager

Installing Service Pack using Update Manager (Command Line Option)

Troubleshooting

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure