Enterprise Business Solutions

What is Enterprise Business Solution (EBS) all about?

Enterprise business solution is a customized and a dedicated service geared towards helping large scale enterprises maximize their operational efficiency. EBS provides prioritized and personalized end-to-end technical support to manage and secure your network endpoints. With our expertise and guidance, you can fulfill technical, training, maintenance, and support needs while staying focused on your organization's growth.

Benefits of EBS

A dedicated Technical Account Manager (TAM)

A single point of contact

We have a named technical account manager (TAM) who will pilot you through the entire process of identifying, reporting, analyzing, applying the solutions and pivoting the dependency coordination & assistance. The named TAM will be the single point of contact responsible for product related troubleshooting, consultation and preventative maintenance.

Smooth support experience

Support made easy

Our customers can receive prioritized technical support from EBS (be it ticket handling or remote session), that includes a specialized hotline chat channel as well as a customer self-service portal. In the event of business-critical issues, we assist you in an online session with the developers. We also offer a requirement-based knowledge transfer session.

Round the clock support

A dedicated support channel

From onboarding on holidays to planned maintenance on weekends, we have got you covered. We provide 24*7 support, irrespective of weekends and holidays. With constantly evolving technical complexity and rapidly changing customer requirements, we offer round the clock support that are tailored to your needs. 

Upgrade assistance

Seamless product upgrade

Build releases involve layers of upgrade and each upgrade has its own set of complexities. Our TAM will assist you by analyzing the organization's environment and discuss the use cases specific to your organization. He will then walk you through the product upgrade without disrupting your business. 

Online health check-up & gap analysis

Strengthening your security strategies

We offer periodic health checks to detect any hardware, software level technical hiccups to ensure an enriching employee experience. The check-ups are requirement-base that ascertains the health of the enterprise server, agents and secure gateway service components. Our gap analysis examines the current state of your network's environment and suggests you ways to reinforce and achieve a perfect state of maintainable endpoints that are patched, up to date and secure.

FAQ's

 

What is EBS (Enterprise business solutions)?

 

What does it offer?

 

What will it cost me?

 

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Components of EBS

Premium Support
  • Email, chat and remote support
  • Toll free calling
  • Scheduled call back
  • Online resources
  • API support
  • 24x7 support
  • Global support availability
  • Customer support portal
  • Periodic health check
  • Support during weekends and holidays
  • Gap analysis report
  • Upgrade assistance
  • Technical account manager
  • Escalations addressed via global escalation team
On-boarding

We'll help you set up Endpoint Central in your enterprise along with the required customizations. On-boarding will be charged after accounting for parameters such as edition purchased, server architecture, client infrastructure and remote offices. Contact Sales for additional information.
Training

Our product experts will equip and certify your technicians to handle day-to-day business needs. Training will be charged based on the number of technicians to be trained and the edition purchased. Contact Sales for additional information.
On-site visits

Periodic in-person visits (subject to travel restrictions).

Contact Us

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