Endpoint management
Overcome silos. Consolidate teams, tools, and processes across your end-user computing (EUC) and server infrastructure
Overcome silos. Consolidate teams, tools, and processes across your end-user computing (EUC) and server infrastructure
Rated 5/5 for multi-OS support in The Forrester Wave™: Unified Endpoint Management, Q4 2023 and in top-tier analyst evaluations
Leverage ManageEngine's extensive ecosystem for seamless employee onboarding. Our enterprise service management solution integrates with our endpoint management platform, streamlining workflows across other ManageEngine solutions. In the employee onboarding workflow, the endpoint management platform plays a pivotal role in onboarding devices and personalizing user workspaces with OSs, apps, content, policies, and risk-based access based on the user's context. The workflow also extends to employee department changes, role changes, and offboarding use cases.
Balance simplicity and advanced control with co-management for over 100 attributes across OSs, apps, emails, browsers, data, VPNs, network connectivity, certificates, users, and more. Our platform uses modern management APIs that call on native OS functions and require less technical expertise. It also offers agent-based management that leverages automation workflows, over 200 configurations, and over 400 ready-made scripts, offering flexibility and control beyond native OS controls for OS-specific experts.
Discover digital personas through our UEM platform with identity provider (IdP) integrations. Measure app usage patterns across lines of business (LOBs) and diverse functions to establish persona-based app bundles to accelerate employee onboarding. EUC teams can work with leaders of LOBs to improve employee awareness and adoption of these new applications. Along with app rollouts, teams can make announcements via the employee communication portal and can share educational materials with employees via the self-service portal.
Pair our deep IT asset inventory and experience analytics to adopt intelligent, performance-driven device life cycle management. Get insights into device ages, hardware failures, and battery health and let business intelligence solutions ingest them to forecast and plan procurement. Hardware and software changes are inventoried and ingested into the CMDB in real time. The relevant teams stay notified of the changes via a help desk integration.
Implement effective license position programs to optimize your software expenditures. This involves real-time analysis of software usage patterns among employees to identify license shortfalls or overages, efficiently manage unused licenses, and proactively track contract renewals. Software requests via the employee self-service portal are logged, helping you make informed decisions about self-service portal enablement. Our ROI dashboards showcase self-service success by quantifying reduced incidents and cost savings.
Integrate with widely adopted help desk solutions to remotely troubleshoot issues directly from the ITSM console without switching contexts. After evaluating the customer demands, top recurring issues, and most deployed fixes, we’ve made a library of UEM actions available in each ticket, incident, or request window to speed up response times. For systemic issues, repeatable playbooks can be built using ManageEngine's ITSM workflow orchestration and our UEM platform's extensive APIs.
Empower your shift-based, frontline workforce with specialty and shared devices with personalized sign-ins, sign-outs, and kiosk modes. Support the adoption of BYOD programs, AR and VR wearables, and rugged handhelds to support employees' use cases or job roles. Use analytics for predictive insights, such as into battery failures, and automate timely replacements. Allow your help desk staff to remotely assist workers before any issues affect your bottom line.
Automate management throughout the endpoint life cycle
Choose from over 20 onboarding methods supporting diverse OSs, form factors, IT management styles (COPE, COBO, BYOD, and CYOD), and employee work styles (desk, hybrid, remote, and frontline workers).
Leverage Windows Autopilot, Android zero-touch enrollment, and Apple Business Manager to ship devices from the factory to users' preferred locations, driving a faster time to use and improving the onboarding experience.
Synchronize with your disjointed AD networks and workgroups to automatically discover endpoints and bring them under management.
Get help from our platform to migrate your endpoints, users, groups, and policies from outdated PC life cycle management solutions and other UEM solutions to enable adoption and a faster time to value.
Maintain a single source of truth for all endpoints across any location and infrastructure, including EUC, remote, data center, and multi-cloud environments. Feed real-time data into the CMDB so you have recent, accurate asset information for operations and decision-making. Gain in-depth visibility into the following:
Balance simplicity and advanced control with co-management for over 100 attributes across OSs, apps, emails, browsers, data, VPNs, network connectivity, certificates, users, and more. Our platform uses modern management APIs that call on native OS functions and require less technical expertise. Agent-based management leverages automation workflows, over 200 configurations, and over 400 ready-made scripts, offering flexibility and control beyond native OS controls for OS-specific experts.
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Form device cohorts for different functions, locations, or LOBs by defining them manually or dynamically based on the user persona attributes imported from IdPs such as AD and Entra ID, Okta, and Ping Identity. Standardize configurations for different personas based on corporate policies.
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Use thresholds across attributes as triggers to dynamically define device groups and map automation workflows so the platform can self-heal devices back to the desired state.
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Provision any endpoint, whether it's undergoing a break/fix scenario, hardware refresh, or bare-metal setup. This includes reimaging OSs, refreshing hardware without impacting apps or user data, deploying OSs in bulk for domain-joined users, and even delivering OSs via USBs for remote workers. We empower organizations to create images of live machines without affecting user productivity, to migrate user profile data during deployment, and to support hardware-independent deployments across diverse computer models.
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Maintain a consistent user environment with golden images based on user personas. These images include approved OSs, policies, apps, drivers, and data. This standardization enhances the out-of-the-box experience for employees, making troubleshooting and management more straightforward.
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Ensure your OSs are secure and updated by sequentially rolling them out to different cohorts, like user acceptance testing (UAT) and EUC environments. Validate updates through smaller groups of users over time to avoid surprises.
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Give your end users a better user experience that comes with modern OSs. Gain insights into device readiness across your EUC environment while planning for OS upgrades across the organization. To make transitions seamless, our platform offers day zero support for modern OSs and helps migrate user and app data.
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Track OSs nearing their end of life across the organization and notify procurement teams via an ITSM integration for effective planning.
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Go beyond the apps found in commercial app stores. Create software packages rapidly with 10,000 templates ready for deployment in OS-native formats.
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Ensure predictable deployments with pre-deployment workflows and scripts. These guarantee environment readiness, including essential libraries and dependencies, and minimize failures in organization-wide rollouts.
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Personalize app experiences by presetting configurations such as per-app VPNs, email server setups, and certificates. This ensures a zero-touch setup experience for employees.
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Implement per-app VPNs, conditional access, and in-app protection policies for apps and workspace suites (including Zoho One, Microsoft 365, and Google Workspace), providing secure, flexible experiences for hybrid workers.
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For BYOD and privacy-conscious users, leverage app-only management to secure corporate data within or moving between any productivity suites, like Microsoft 365, Adobe Creative Cloud, Google Workspace, and Zoho One, without having the devices under management.
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Decrease employees' reliance on the IT team with the self-service portal for downloading and installing apps and updates on their own. Distribute store and in-house apps, SaaS bookmarks, and even custom LOB apps built using Zoho Creator or Zoho CRM directly to the self-service portal's app catalog for easy access.
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Use app usage trends to visualize adoption. Share user education materials through the self-service portal with timely notifications to drive employee adoption. Additionally, see over-licensed apps, reconcile unused licenses, and optimize software spending.
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Schedule updates for all major OSs and over 1,000 third-party applications. Retain multiple versions of apps across different device cohorts for testing and phased rollouts. Roll back apps to a stable version in the event of unprecedented issues. Track apps nearing their end of life and uninstall them remotely.
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Keep all major OSs and over 1,000 third-party apps current and secure, including their underlying drivers, frameworks, and dependencies.
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Automate, fast-forward, schedule, roll back, and control patching based on risks, device cohorts, patching cycles, and maintenance windows. Decide the level of privileges for each end user (LOB employees or database and server admins) to get notified of, to postpone, or to have control over patching or rebooting using self-service models.
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Build test beds and nuanced targets to sequentially roll out updates to different cohorts (UAT, preproduction, production, and EUC environments) and validate them through smaller groups of users over time. You can always roll back an app to a stabler version in the event of unpredictable behavior.
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Remotely wake endpoints after shutdowns during maintenance windows. Have patches downloaded onto endpoints and staged for deployment even before the scheduled window. This way, you can achieve a higher first-pass success rate despite narrow maintenance windows.
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Take advantage of how our platform adapts patch workflows based on workers' locations and environmental contexts. Patches are downloaded to the platform's server and shared locally with domain-joined endpoints. In LOBs, branches, or departments, patches are cached and shared locally to minimize bandwidth. For remote endpoints, patches are directly downloaded from vendor sites to avoid VPN issues. Closed networks use an edge component to download patches, updating them to the air-gapped server internally.
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Use our platform—integrated with our low-code solution, Zoho Creator—to facilitate multi-admin approval tailored to your organization's structure. Security and ITOps teams can automatically test and approve patches. Subsequent rounds of approvals by database teams, server owners, and application owners take place before deployment to production servers.
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Automate email setup in your email clients and sync contacts, calendars, and events to offer your employees an out-of-the-box experience. Our platform supports Exchange ActiveSync to allow users to access emails even when they're working offline. Control what actions can be performed on email data and attachments. Enable conditional access for emails and wipe emails on devices that are noncompliant.
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Securely transfer work-related media and documents that can be viewed, modified, or shared by employees via the self-service portal. Restrict who and what can access this content with varying levels of privileges. Pair content sharing with device notifications to nudge employees to take action. These features are ideal for for LOB managers sharing training videos to improve app adoption or field sales teams carrying Know Your Customer forms in a common, secure location.
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Monitor the locations of devices that move around constantly and get their entire route histories.
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Create and apply virtual location boundaries and receive alerts when a device enters or exits a geofence.
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Track and recover lost or stolen devices. Alternatively, enable a complete lockdown, reset passcodes, raise the alarm, and perform a factory reset to prevent data loss.
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Leverage our remote control capability, which is built into our platform natively, doesn't require additional agents or licenses, and supports all major OSs and over 30 rugged handhelds for frontline workers.
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Manage who can help whom with varying levels of permissions using role-based access controls. Log every help desk interaction (including session recordings) and information on who helped whom, on what device, and for how long. Ensure help desk connections proceed with the end users' consent.
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Allow your help desk admins to leverage file transfers and video, call, and chat functions to collaborate with end users and server admins to gain context and fix issues faster.
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Access and monitor endpoints nonintrusively with the end users' consent to analyze event logs, registries, services, and CLIs in order to identify the root cause of issues. Record sessions and perform actions such as remotely commanding or managing power, including Wake-on-LAN and shutdowns. Remediate noncompliant devices by forcing restrictions on them, unenrolling them, or performing a corporate wipe on them.
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Integrate with widely adopted help desk solutions to remotely troubleshoot issues directly from the ITSM console without switching contexts. After evaluating customer usage to determine the top recurring issues and most deployed fixes, we’ve built a library of UEM actions that are available in each ticket, incident, or request window to speed up response times.
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Enable sign-ins and sign-outs to dynamically configure shared devices for each use case, worker role, or individual. Integrate our platform with your existing IdPs to enable SSO. Leverage our SDKs to wrap your HRMS with a management layer to automate workers' attendance as they sign in and out of the devices.
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Personalize workspaces with apps, content, and policies associated with worker roles or use cases across any shared devices workers use. Customize the device UI, including the background, layout, and apps, to maintain brand consistency for shoppers and facilitate easy access to essential apps for workers.
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Enhance frontline worker productivity and security by locking devices into single- or multi-app kiosk mode, allowing access to only the necessary apps, content, and privileges
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Automatically sign out a device and clear all sensitive data whenever a worker finishes their shift, signs out of the device, or remains idle over a lengthy period.
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