If you are an existing Endpoint Central user, follow the steps given below to integrate Jira with Endpoint Central add-on:

• Click Configure Endpoint Central.
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• Here, enter the server URL with the port number. For example: https://dc-server:8383
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• Now, furnish the Username and Password of the technician who has administrative privilege in Endpoint Central. Next, choose the type of user authentication, either Active Directory Authentication or Local Authentication. After that, click Finish.
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• You will be redirected now to the Getting Started page. Go through the page and click Close.
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• In this page, you will find the summary of the integration between Endpoint Central and Jira.
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Steps to configure Jira from Endpoint Central

1. Login to Endpoint Central and go to the Admin tab, under Integrations, click Jira Settings.
2. Here, click Integrate Now and choose Cloud from the drop-down menu.
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3. Now, enter the Jira domain name opposite to the Jira base URL field. Note: Do not enter .atlassian.net in the field as it is appended automatically. For example:
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4. Subsequently enter the Jira User Email.
5. Click the Generate option on the right, that is placed opposite to the API Key field.
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6. Now, click Create API token.
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7. Provide a Label name and click Create.
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8. After that, copy the key and paste it opposite the API Key field. Click Save.
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9. You have successfully integrated Endpoint Central with Jira Service Management Cloud
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Additional features after integration:

Synced assets

The Endpoint Central assets can be synchronized with Jira Service Management Cloud. You can store and check the details of your managed computers and mobile devices under the Synced Assets tab.

To synchronize your assets to Jira Service Management Cloud through Endpoint Central app, go to the Setup Server page, click Run Sync button under the Sync Assets section.

The asset synchronization process will begin and after it is finished, you will be able to view your asset details by clicking the view synced assets button in the Synced Assets page.

Click Run Sync button whenever there's a change in device's status in Endpoint Central so that the changes are in turn reflected in Jira.

The synced assets can be linked to a specific issue by searching them in the linked assets field in the issue page. Subsequently, you can view the details of the linked device here and use the Endpoint Central features to manage it.

Auto assign Assets

By enabling the Auto Assign assets feature, the Windows machine is automatically mapped to that issue whenever as issue request is created in Jira. This saves a lot of trouble for the issue resolver as there is no longer a need to map the machines manually.

Note: This feature is currently available for Windows machines only.

Go to the Setup Server page, enable Auto Assign assets here.

How to access Endpoint Central features?

Jira users can utilize their Endpoint Central privileges to self authorise and perform endpoint management tasks directly from the incident window.

1. Open any Ticket, and click on the Endpoint Central Tools button in the right panel of the Ticket.



2. Choose any one of the incidents.



3. Provide Endpoint Central credentials and click Authorize Now.

4. The user can now access Endpoint Central features from the incident window.