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Features

Standard

IT help desksoftware

US$145

technician / year

Professional

help desk+ asset

US$723

technician / year

Enterprise

help desk + change+ asset + project

US$1273

technician / year

Help Desk Management

 
 
 

Service Catalog

Add-on
Add-on
 

Automatic Ticket Dispatch

Add-on
Add-on
 

Problem Management

Problem Management Workflow

  • Problem Analysis
  • Workaround & Solutions
  • Incidents & Problem Associations
Add-on
Add-on
 

Optional Problem Closure Rules

Add-on
Add-on
 

Free Flowing Text and Attachments Support for Problem Recording

Add-on
Add-on
 

Comprehensive Problem Reports

Add-on
Add-on
 

Change Management

Support Different Types of Change

  • Standard Change
  • Minor Change
  • Major Change
  • Significant Change
Add-on
Add-on
 

Change Approval Board

Add-on
Add-on
 

Approved Change Reports for Scheduling

Add-on
Add-on
 

Forward Schedule of Changes

Add-on
Add-on
 

Change Calender for Easy Scheduling

 
 
 

Knowledge Base

Change History

 
 
 

Custom Module

 
 
 

API Integration

 
 
 

Automated Billing

 
 
 

Flexible Billing Module

 
 
 

Live Chat

 
 
 

QuickBooks Integration

 
 
 

Project Management

Add-on
Add-on
 

CMDB

 
Add-on
 

Account Based Color Themes

 
 
 

Asset Depreciation Assessment

 
 
 

Automatic Email to Ticket Conversion

 
 
 

Active Directory Integration

 
 
 

See full comparision