[E-book] Expert insights on GenAI's impact on the future of ITSM Download your free copy.
Utilize our multi-tenant architecture to efficiently customize account-specific automations, service-level agreements (SLAs), knowledge bases, assets, reports, and more.
Create predefined service plans to bill your clients automatically. Save time on recurring tickets and flexibly bill your clients.
Establish standard operating procedures and automate operations by constructing visual workflows using intuitive, no-code workflow builders.
ServiceDesk Plus MSP now offers Zia, the AI assistant from Zoho, to serve as a virtual support agent. Zia can act as the first point of contact between the service desk and end users, thereby decreasing response time and enhancing client satisfaction.
Create customized business processes using no-code and low-code capabilities that incorporate last-mile customizations. Automate repetitive tasks throughout the ticket life cycle and seamlessly integrate external tools through ServiceDesk Plus MSP.
ServiceDesk Plus MSP can function as the central console for your managed services operations, offering a comprehensive 360-degree view of your business and IT management efforts, thanks to its integrations with ManageEngine's various IT management solutions and third-party business integrations.
Serving MSPs for 10+ years
Available in 41 languages
Native PSA capabilities
Deployable on public cloud (AWS)
Flexible editions for varying levels of ITSM maturity
Capabilities to achieve privacy compliance
ServiceDesk Plus MSP supports
technicians
requests per day
IT assets
number of end users
groups
accounts
ServiceDesk Plus MSP provides a wide range of PSA capabilities that deliver significant assistance to MSPs without the need to switch to multiple software.
Simplify billing and invoice processing by automating bill creation using client-specific service plans. Bill clients accurately and keep services organized and invoiced promptly.
Explore billing and contractsEffectively plan, organize, and assign tasks for every project and associate them with other ITSM processes to boost your IT service delivery.
Explore project managementTrack technician efforts by converting worklogs into time sheets for client invoicing, with an approval process in place to ensure accurate billing.
Explore time sheetsObtain all technician-related information at a single glance. Gain a comprehensive overview of technician activities to ensure even workload distribution and efficient resource utilization.
Explore resource managementEfficiently manage field staff by prioritizing jobs based on proximity. Achieve higher performance, provide consistent quality services, and reduce unnecessary and cancelled visits.
Explore field service management
Minimize interruptions, enhance technicians' efficiency, and ensure ticket resolutions without any SLA violations.
Utilize a customizable self-service portal and user-friendly forms to display and provide available services to your clients' end users.
Get to the root of a problem and mark known errors to prevent/contain service downtime.
Rollout changes while ensuring minimal risk and streamlining the change enablement process.
Remotely manage your clients' IT and non-IT assets to maximize asset utilization, identify, and mitigate potential vulnerabilities, and ensure license compliance.
Visually track IT assets over their life cycle, analyze business impacts of outages or changes, and depict CI relationships.
Create projects, manage resources, track progress with milestones and tasks, and associate the related changes and service requests.
Build a categorized database of knowledge for each account and deflect recurring ticket.
The General Data Protection Regulation (GDPR) sets specific guidelines for the collection and processing of personal information from individuals residing in the European Union, which must be adhered to by companies that collect this information regardless of their location.
ServiceDesk Plus helps enterprises stay GDPR-compliant by:
