ServiceDesk Plus > Resources > Webinars > ESM strategy with AI
ServiceDesk Plus > Resources > Webinars > ESM strategy with AI

Key takeaways of the webinar:

01

Explore

The significant value AI can deliver beyond basic applications, transforming five critical ITSM dimensions.

03

Learn

How cutting-edge AI technologies enhance core ITSM practices with practical, structured frameworks.

02

Understand

Each dimension through real-world scenarios that reflect everyday challenges faced by modern organizations.

04

Gain

Clarity on the evolution of ITSM by contrasting legacy processes, current AI capabilities, and emerging AI technologies.

Webinar Speakers

Nitin Kumar Singh

Head Tools and Technology , Life Sciences, Healthcare, Energy, Resources and Utilities

TCS

A seasoned IT leader at Tata Consultancy Services, specializing in AI-driven service management, hybrid cloud monitoring, and AIOps for Life Sciences, Healthcare, and Energy sectors. He is an award-winning IT strategist speciailizing in ITSM, GTM, and revenue growth. He is also currently helping CXOs in maximizing their IT Return on Investment with focus on technology and outcome based delivery model.

Kumaravel Ramakrishnan

Director of Marketing, ITSM

ManageEngine ITSM

Kumaravel Ramakrishnan has about twenty years of experience in the IT industry. During his 14+ years at ManageEngine, the IT management division of Zoho Corporation, Kumar has participated in service desk implementations and consulting worldwide. In his present role, Kumar leads all marketing initiatives for ManageEngine's IT service management and privileged access management suites. He is a regular speaker at ManageEngine conferences and industry events.

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