Zia, now powered by ChatGPT, unlocks a range of functionalities designed to improve efficiency, communication, and overall user experience. From helping technicians swiftly generate contextual replies to enabling admins to develop low-code Deluge scripts, this integration helps ServiceDesk Plus users leverage the power of GenAI for their everyday service desk activities.
Deploy bespoke, low-code automations faster with the ChatGPT-powered Zia Code Generator for Custom Functions. Key in your prompt detailing the actions you desire and let Zia generate the Custom Function autonomously for incident and service request management practices.
Let end users acknowledge asset receipts by simply replying to the notification emails from ServiceDesk Plus. Zia, powered by ChatGPT, will intelligently detect the receipt of assets from emails and automatically add the acknowledgement in ServiceDesk Plus.
With the new Ask ChatGPT action in Zia chatbot, directly access ChatGPT's vast knowledge base and receive responses that include helpful information from external websites–all without leaving the ServiceDesk Plus instance.
Draw insights into your ChatGPT integration usage by analyzing the number of times users have accessed ChatGPT features via the integration, and keep token consumption in check.
If you have questions about how ServiceDesk Plus can help you harness the power of GenAI for your everyday service desk activities, talk to our product experts today.
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