By combining the strengths of ServiceDesk Plus and Copilot in Microsoft Teams, create seamless enterprise experiences and unlock enhanced productivity avenues. From effortlessly managing tickets right from within Teams to performing IT service operations through custom copilots, all with simple natural language prompts, Copilot opens up countless possibilities to enhance your ServiceDesk Plus and Microsoft 365 experience.
Become more collaborative and efficient in Microsoft Teams with AI-powered search options that retrieve ticket information in no time with natural language prompts. Whether you're a service desk admin trying to understand your team's workload, a technician who wants to keep tabs on all your assigned tickets, or an end user who wants to track the status of your new laptop request, the answer is just a chat away within Copilot. No more juggling browser tabs.
Enable technicians to act on tickets by carrying out common service desk actions like adding notes, picking up or delegating tickets, and performing status updates from within their Teams chat window. They can also prompt Copilot to generate concise summaries of the tickets that they'll have to take up.
No more sifting through your endless ticket queue to gain insights: Copilot can sort your tickets and generate detailed tables, helping you gain deeper insights and make data-driven decisions
Want to remind yourself to follow up on a critical ticket or send an email through Outlook based on your ticket data? Simply ask, and Copilot will do the rest. It can set reminders for important tasks and even help you draft professional emails by pulling in the necessary information.
Given that your employees rely on a robust ecosystem comprising different applications, it is important to ensure coordinated and elevated experiences end to end. With Copilot Studio, you can now build your own custom Copilot, connect it to your enterprise data, and deploy it in your preferred channels.
If you have questions on how Copilot can work alongside ServiceDesk Plus to help you collaborate better and supercharge service delivery, talk to our product experts today.
Book your free slot→
