Employ Zia, the AI-driven virtual agent, on your service desk front lines and watch it help end users and technicians get the information or services they need instantly through generative AI or predefined conversation flows.
ServiceDesk Plus integrates with OpenAI's ChatGPT, enabling users to access the LLM from within Zia. Both end users and technicians can access external knowledge securely and summarize tickets in Microsoft Teams, amping up workplace productivity.
Create tailored visual conversation trees that guide employees with predefined questions, replies, and automated actions. Driven by user intent and responses, it empowers them to take actionable self-service, performing operations within ServiceDesk Plus or even on third-party apps using webhooks.
Need to log a high-priority ticket during a meeting? Just chat with the virtual agent and invoke common, prebuilt service desk functions like creating and assigning tickets, adding and delegating tasks, or approving service requests and changes.
Say you need to provide a report to your supervisor at a moment's notice. Just ask Zia! Zia will scour the application to assemble a quick report of the tickets. Zia can also pull in reports from ManageEngine Analytics Plus when integrated with ServiceDesk Plus.
You can extend Zia beyond the capabilities available out of the box with custom actions, and make it available across different digital touchpoints to meet end-users where they are.
Leverage the low-code Zia developer console to construct custom Zia actions like direct Q&A, data extraction, and service desk activities that are performed without navigating through the application.
Enable the native virtual agent across all service desks, including HR and Facilities. You can also embed Zia as a widget on your websites or intranet pages, customized to suit your brand and messaging.
If you have questions on how ServiceDesk Plus can help you deploy a modern, AI-powered virtual agent to boost self-service and drive IT productivity, talk to our product experts today.
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