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Custom Help Desk Forms

Customize Ticket Submission Forms. Collect Accurate Information.

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Design forms that collect the precise information needed for your IT service processes

Drag, Drop, and Build Forms Your Way. Collect Only Relevant Information.

Create custom forms or ticket templates to handle incidents and service requests.
Provide technicians and end users role-based access to specific custom forms.
Link custom forms with relevant expert technician groups for faster assignment and ticket resolution.
Configure and add various types of additional fields like single and multi-line text fields and pick lists, numeric, and date or time to your custom ticket templates.
Add additional fields to custom forms using the easy drag and drop mechanism.
Design end user form view by configuring requester view and edit permissions for every field in the form canvas.

Include Workflows in Custom Forms. No Programming Required.

Associate tasks to custom incident forms and set dependencies.
Configure automatic triggering of tasks when a ticket is created from the template.
Enable multi-level approvals and associate service SLAs with custom service request forms.
Extend form workflows using custom scripts and perform actions like enable or disable fields, show or hide fields, and mandate or non-mandate fields.

Add the relevant tasks for technicians right within the template, to be triggered when the ticket is raised

A couple of our favorite features are request templates that allow us to almost 'dummy-proof' requests to make sure they go to the right person with the right information, and notifications that inform us of requests submitted even when we're away from our office without a wild goose chase.

Silas Anderson help desk technician, Caro Community Hospital, Michigan

Customize Ticket Submission Forms. Collect Accurate Information.

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Custom Help Desk Forms

Drag, Drop, and Build Forms Your Way. Collect Only Relevant Information.

Include Workflows in Custom Forms. No Programming Required.

Customize Ticket Submission Forms. Collect Accurate Information.

Features

Free guides

Next steps

Other products

See ServiceDesk Plus in action

Identity and access management

Unified service management

Unified endpoint management and security

IT operations management and observability

Security information and event management

Advanced IT analytics

Low-code app development

Cloud solutions for enterprise IT

IT management for MSPs

Active Directory management Manage, track, and secure Active Directory

Identity governance and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service managementDeliver a consistent employee experience across business functions

Customer service managementBuild a one-stop portal for customers with efficient account management

IT asset managementCentralize and automate the complete IT asset life cycle

SIEM Spot, investigate, and neutralize security threats

Log and compliance managementGain deeper visibility into security events and ensure compliance

Security auditingAudit Active Directory, cloud platforms and files to enhance your security posture

Endpoint management and protection platform (UEM and EPP)Secure and manage endpoints to protect your IT assets effectively

Endpoint managementAchieve intelligent IT device management with zero user intervention

Endpoint securityDefend against threat actors with proactive and reactive measures

Full-stack observability and digital experience monitoringAchieve end-to-end visibility, proactive issue resolution, and enhanced security

Network and server performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident managementEfficiently manage and resolve IT incidents while ensuring transparency

DNS and DHCP managementOptimize IP address and domain management

Cloud cost managementRight-size and take control of your cloud costs

IT analyticsConnect to your IT applications and visualize all facets of your IT

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud and hybrid infrastructure

Business applications for ITBoost productivity and improve team collaboration

Custom solution builderBuild tailor-made apps to automate operations at your organization

Solutions for MSPsGrow your MSP business with scalable and secure IT management solutions

Custom Help Desk Forms

Drag, Drop, and Build Forms Your Way. Collect Only Relevant Information.

Include Workflows in Custom Forms. No Programming Required.

Customize Ticket Submission Forms. Collect Accurate Information.

Features

Free guides

Next steps

Other products

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure