A leading intellectual property and copyrights firm. This non-technical legal company has recently expanded into the software and IT industry. In order to effectively manage customer data and relationships, they sought out the most efficient ITSM process. After careful consideration, they selected ServiceDesk Plus to streamline their operations across multiple and transition from traditional, manual processes to more advanced and automated methods.
See what they have to say about their experience with ServiceDesk Plus:
"ManageEngine ServiceDesk Plus has revolutionized our approach to enterprise service management by enabling multiple business units to operate on a single unified platform. Beyond IT, we've successfully integrated HR, facilities, legal, finance, and marketing departments into the system, each with their own customized workflows and service catalogs.
The platform's versatility allowed us to establish a structured CMDB process while maintaining clear relationships between business services and IT infrastructure. Through its comprehensive SLA management capabilities, we've significantly improved our service delivery KPIs across all departments, with department-specific metrics and automated escalation paths.
The multi-department implementation has broken down silos, enabling cross-functional collaboration and providing employees with a single point of contact for all internal services. This enterprise-wide adoption has standardized our service delivery processes, improved resource utilization, and provided valuable insights through consolidated reporting and analytics, ultimately leading to enhanced operational efficiency and user satisfaction across the organization."
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"The multi-department implementation [of ServiceDesk Plus] has broken down silos, enabling cross-functional collaboration and providing employees with a single point of contact for all internal services."
