Kingspan Insulated Panels, the largest division of Kingspan Group, shares its story of how ManageEngine helped it overcome its reconciliation challenge and streamline its service management processes.
By implementing a robust asset management system, Kingspan has significantly improved its reconciliation processes. ServiceDesk Plus' strong alignment with ITIL best practices seamlessly integrates with the company's service delivery framework. Furthermore, the comprehensive visibility provided by tools like ServiceDesk Plus, Endpoint Central, AD360, and Password Manager Pro empowers Kingspan to effectively manage and control its IT environment.
A key factor in Kingspan's success is the strong, productive relationship it has cultivated with ManageEngine, characterized by excellent support and a collaborative approach to product development.
In this video, John Gaskell, IT director at Kingspan, highlights how his division effectively utilizes ManageEngine's suite of IT management tools to streamline operations and enhance efficiency:
-
The starting point was really to get the assets right. Are we confident that we can control the assets on our estate? So we have to have a good, reliable asset [management] system that can help us with our [asset] reconciliation, and working with ManageEngine [ServiceDesk Plus] allowed us to get that spot-on.
John Gaskell, IT director, Kingspan Insulated Panels
