Nottingham College, a further and higher education college in the United Kingdom, purchased ManageEngine ServiceDesk Plus to streamline its IT service management processes. The college has seen a significant improvement in its IT service delivery, with 80% of incidents resolved within 24 hours, and 98% of service requests are resolved within 72 hours. This was all done using ServiceDesk Plus' robust features, hybrid setup, easy-to-use interface, and integration with Zia chatbot.
Watch the video now to see what Yasir Rafi (head of IT), Jeremy Morley (senior IT analyst), and Joan Wilis (IT customer service team leader) at Nottingham College have to say about ServiceDesk Plus and ManageEngine.
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Our users are satisfied with the service we offer using ServiceDesk Plus. Our KPIs are looking really good with it. About 80% of our incidents are resolved within 24 hours and about 98% of our service requests [are fulfilled] within 72 hours.
Jeremy Morley, senior IT analyst
