Sureserve Group, a leading UK-based provider of social housing energy services, brings over three decades of experience to its mission of creating a better environment and a net-zero future. Recognizing the need for enhanced IT flexibility and optimization, the company implemented ManageEngine's suite of products, including ServiceDesk Plus and Endpoint Central.
This implementation has resulted in the establishment of robust ITIL processes, enhanced endpoint management for field engineers, and improved overall IT efficiency, ultimately leading to better service delivery and compliance.
Jaimie Hayes, group service delivery manager at Sureserve, shares his thoughts on ServiceDesk Plus and ManageEngine in this video:
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What ServiceDesk Plus has done for us is allow us to manage the whole ITIL spectrum, from incident to problem to change to release.
Jaimie Hayes, group service delivery manager