Veterinary Pathology Group (VPG) partners with veterinary practices to provide comprehensive diagnostic testing and expert support, ensuring high-quality results and personalized service. VPG required an ITSM solution with advanced reporting capabilities to support its IT operations review. Choosing ServiceDesk Plus to address this requirement, VPG has significantly enhanced its incident and asset management through customizable reporting and an adaptable asset inventory.
In the words of Aiza San Miguel, head of IT at VPG—
"ServiceDesk Plus has significantly enhanced our operations, particularly in incident and asset management. Its customizable reporting feature allows us to tailor reports to our specific needs, helping us identify areas for improvement and drive continuous operational enhancements. The asset register is also customizable, providing the flexibility needed to track and manage assets effectively. Overall, this is an excellent product."
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"Its [ServiceDesk Plus'] customizable reporting feature allows us to tailor reports to our specific needs, helping us identify areas for improvement and drive continuous operational enhancements."
— Aiza San Miguel, head of IT
