With the Active Directory (AD) management plug-in for ServiceDesk Plus, IT technicians can create and manage their employees' user accounts quickly and efficiently, using just their help desk tool.
Some of the key features of this plug-in include:
Besides these, the ServiceDesk Plus technician can logon to ADManager Plus and perform the above listed actions, and also locate any AD object easily using the AD search with built-in filters.
Note: ServiceDesk Plus' AD management plug-in is a condensed version of ADManager Plus, providing complete access to all AD, Office 365, Exchange, Skype for Business, and G Suite management and reporting features. ADManager Plus also offers automation for routine AD tasks, a customizable approval-based workflow and iOS and Android mobile apps for AD management. It includes a secure mechanism to delegate AD tasks to help desk and non-IT users. If you wish to assign extensive AD management and reporting capabilities to technicians, it is necessary to procure the help desk technician license. Learn more about ADManager Plus.
With the help of ManageEngine's ServiceDesk Plus we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. ManageEngine continually improves the product with each release adding functionalities that enhance the product and usability.
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