Outlook actionable messages | Enable actionable emails in Microsoft Outlook | Actionable messages in Microsoft Outlook solution

ServiceDesk Plus' actionable messages for Outlook and Office 365 enable technicians and end users to process their tickets right from their mailbox. Using the action buttons in these actionable messages, technicians and end users can act on tickets without switching to ServiceDesk Plus.

Requester actions on requests

Once an end user creates a ticket, they're sent an automatic acknowledgement email. This email has action buttons that enable them to:

Add notes to their request.
Check the request status any time right from their Office 365 mailbox.

Technician actions on requests

Technicians receive an emails with the actionable messages when a ticket is created or assigned to them. And the action buttons in these emails let technicians:

Pick up the request.
View the request in ServiceDesk Plus for additional information.
Add notes to the request.
Reply to the requester asking for more information.
Close the ticket.
Mark the ticket as resolved.

Actionable messages on Outlook & Office 365 - Technician actions on requests

Technician actions on tasks

Emails with actionable messages are also sent to technicians when a task is created, or when a task is not completed on time. The actions in these kinds of emails include:

Adding comments to the task.
Viewing the task in ServiceDesk Plus for more information.
Closing the task right from the email.

With the help of ManageEngine's ServiceDesk Plus we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. ManageEngine continually improves the product with each release adding functionalities that enhance the product and usability.

Eldin Reynolds, IT Infrastructure Manager, Kingston Freeport Terminal Ltd.

Don't just reply. Resolve.

Let's support faster, easier, and together

Actionable messages for Outlook and Office 365.

Requester actions on requests

Technician actions on requests

Technician actions on tasks

Don't just reply. Resolve.

Features

Free guides

Next steps

Other products

Identity and access management

Unified service management

Unified endpoint management and security

IT operations management and observability

Security information and event management

Advanced IT analytics

Low-code app development

Cloud solutions for enterprise IT

IT management for MSPs

Active Directory management Manage, track, and secure Active Directory

Identity governance and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service managementDeliver a consistent employee experience across business functions

Customer service managementBuild a one-stop portal for customers with efficient account management

IT asset managementCentralize and automate the complete IT asset life cycle

SIEM Spot, investigate, and neutralize security threats

Log and compliance managementGain deeper visibility into security events and ensure compliance

Security auditingAudit Active Directory, cloud platforms and files to enhance your security posture

Endpoint management and protection platform (UEM and EPP)Secure and manage endpoints to protect your IT assets effectively

Endpoint managementAchieve intelligent IT device management with zero user intervention

Endpoint securityDefend against threat actors with proactive and reactive measures

Full-stack observability and digital experience monitoringAchieve end-to-end visibility, proactive issue resolution, and enhanced security

Network and server performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident managementEfficiently manage and resolve IT incidents while ensuring transparency

DNS and DHCP managementOptimize IP address and domain management

Cloud cost managementRight-size and take control of your cloud costs

IT analyticsConnect to your IT applications and visualize all facets of your IT

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloudand hybrid infrastructure

Business applications for ITBoost productivity and improve team collaboration

Custom solution builderBuild tailor-made apps to automate operations at your organization

Solutions for MSPsGrow your MSP business with scalable and secure IT management solutions

Actionable messages for Outlook and Office 365.

Requester actions on requests

Technician actions on requests

Technician actions on tasks

Don't just reply. Resolve.

Features

Free guides

Next steps

Other products

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure