Can you believe September is around the corner? We hope you're off to a great start this second half of the year! Our August edition explores and recaps crucial topics such as optimizing operational-level agreements, bolstering IT security operations, automating everyday service desk activities, and a whole lot more.
Despite their shared objective of maintaining an efficient IT environment, IT service management and IT security often operate in silos. This separation is often the doorway to delayed response times and increased vulnerability to security
threats. The solution starts with having a security first mindset. Read this handy guide to learn how utilizing SecOps helps you infuse security best practices into IT operations. Explore more.
Discover how to enhance security while optimizing service management in this ManageEngine PAM360 webinar that features insights for embracing privileged access security in your ITSM workflows. Learn how you can get the most
out of the ServiceDesk Plus and PAM360 integration with real-world use cases that can help you weave SecOps into your ITSM workflows. Watch the video.
Having comprehensive asset visibility is vital to swiftly resolve IT incidents. By leveraging the Lansweeper extension for ServiceDesk Plus Cloud, technicians can quickly identify affected assets, associate them to relevant incident tickets, and accelerate their
Do missed hand-offs, unclear responsibilities, and inconsistent deadlines hinder your teams from ensuring timely service delivery? With interdepartmental communications, there is an increased potential for these challenges to surface. To address
them, you need operational-level agreements. Here's a guide that delves into everything you need to know about OLAs, their importance, and the steps to frame OLAs for your teams. Read now.
IT service desks that fail to automate their ticketing operations risk sinking time and effort into tedious, manual efforts. By leveraging AI, machine learning, and robust automation capabilities, you can significantly enhance efficiency, improve
response times, and elevate overall service delivery. In this article, we'll discuss several fundamental automation ideas to elevate your IT service desk productivity. Read now.
The hybrid IT landscape is evolving, but so are its challenges. By overcoming these challenges, you can improve asset usage, boost operational efficiency, curb license costs, and identify channels for cost savings. Grab the latest e-book from
ManageEngine Analytics Plus to uncover pitfalls and discover strategies for a seamless hybrid IT asset management. Download now.
That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.
