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Hey there,
With the finish line in sight for 2024, it's time your IT teams start gearing up for 2025 and future-proof your ITSM capabilities. To help you accomplish that, in our November edition, we explore AI-driven IT support, effective IT asset management strategies, and more. From leveraging AI voice agents for L1 inquiries to building IT service maps for deeper visibility into the asset landscape, this edition provides it all for you.
Let's jump in!
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Zia now predicts the emotional tone of end-users based on requester conversations and categorizes them as positive, neutral, or negative. Based on the overall sentiment score, appropriate emojis are placed against the conversation thread, |
helping technicians gain instant insights into user sentiments, minimize user frustration by tailoring their communication style and prioritizing tickets accordingly. Explore more.
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We've made another addition to our marketplace with the new AnyCall extension for ServiceDesk Plus. With this extension, IT service desks can deploy the AnyCall AI phone agent on the front lines, fielding support enquiries and logging them as |
tickets, with the complete text of the conversation. The AnyCall AI voice agents help accelerate productivity and scale your IT support operations without staffing concerns. Try out the extension today.
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With AI-driven IT support gaining traction, concerns about security implications come with it. Hear from over 190 IT and cybersecurity leaders in this comprehensive report, created in collaboration with CyberRisk Alliance, to shed light on the pros |
and cons of AI in cybersecurity. Download the report.
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If you’re an IT asset manager, you’ve likely asked yourself, "Where's that laptop?" or "Who's using this software license?" These questions are exactly why IT inventory management and IT asset management exist. Unfortunately, these |
concepts are often conflated, making it harder for asset managers to create an optimized IT asset portfolio. In our latest article, we highlight key aspects to uncover their synergy and simplify your everyday work. Read now.
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IT inventory and asset management seem straightforward on paper, but the rise of hybrid work has made these processes more intricate. As assets are increasingly spread across remote and office locations, it’s important to rethink |
how we manage them. In this article, we explore how you can build comprehensive ITAM practices to secure your hybrid workspace with ServiceDesk Plus. Explore how.
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Having a clear view of how everything fits together is essential for organizations that utilize or are moving towards more complex IT infrastructures. IT service maps play a crucial role in tying together your hardware assets, applications, and their |
interconnections. Here's a handy guide that explains how IT service mapping gives you complete visibility, helping you navigate your IT landscape and provide frictionless services. Read the guide.
That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.
Meanwhile, stay in touch with us on    
Until next time!
The ServiceDesk Plus team |
