With Q3 coming to an end, are you all set for the final sprint of the year? This month, we're introducing new capabilities and sharing valuable insights that will supercharge your IT service desk so you can close out the last quarter on a high. From letting ChatGPT develop Custom Functions in ServiceDesk Plus to learning exclusive GenAI tips from ITSM veterans, this edition has it all!
We're thrilled to announce some new enhancements to our ChatGPT integration. If you've been using Custom Functions to streamline your ITSM workflows, you might already know the plethora of actions you can perform by running scripts from
within ServiceDesk Plus. We've taken this up a notch to make scripting much easier for our users. The new enhancement empowers you to generate the code for these Custom Functions with simple natural language prompts. Learn how.
Efficient IT asset management starts with knowing exactly what you have. We are excited to introduce the new custom label feature to help you streamline your asset tracking and manage your asset inventory with ease. You can now create specialized
labels incorporating asset data fields, logos, sections, and multiple static text elements, and also customize the label appearance the way you like. Here's a short video explaining how you can create your own custom labels in ServiceDesk Plus. Watch the video.
GenAI has been a game-changer for everyone, and ITSM practitioners are no exception. Despite the excitement surrounding its potential for day-to-day service management, caution is still important, especially with enterprise
operations. To quell some of the ambiguity, we reached out to several ITSM industry experts and collated insights on GenAI's impact on ITSM in our latest e-book. Download the e-book.
As GenAI reshapes ITSM practices, it's important to also explore how you can move beyond the limitations of traditional IT support models. For today's modern workforce, break-fix models that bank on traditional IT support just don't
cut it anymore. Thankfully, the integration of AI into service desk practices enables organizations to move from a reactive firefighting approach to a proactive stance. Read our latest article to learn how to foster proactive IT support with an AI-enabled service desk. Read more.
With asset discovery through asset scanning offering enhanced visibility, it's now easier than ever to take control of your IT environment. But how do you get started? Check out our latest article on mastering asset discovery in three simple steps,
and learn how you can seamlessly implement an efficient asset management process from day one. Read more.
That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.
