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Help Desk Notifications

Speed up Ticket Resolution with Instant and Automated Notifications

Keep all stakeholders informed effortlessly throughout every ITSM process

Personalized Notifications to Keep Your End Users and IT Staff Informed

Send automated IT help desk alerts to end users and IT staff in response to specific events.
Configure separate notifications for different modules such as request, problem, change, solution, tasks, and projects.
Set up over a dozen automated notifications for end users, including acknowledgment of new tickets and notification of ticket updates, resolution, and closure.
Inform IT technicians when tickets are created, unassigned, or left unpicked. Notifications can also be sent when the tickets are assigned to a single technician or a technician group and when end users reply to tickets.
Construct custom email templates for each notification to ensure standardized communication without redundant typing.

Technicians are loving the mobile app. They spend a lot of time out of their desks due to the way our business works. To be able to manage their tickets and get push notifications when they are roaming around is fantastic.

Tom Peach-Geraghty, IT manager, National Ice Centre, Nottingham, United Kingdom

Speed up Ticket Resolution with Instant and Automated Notifications

Let's support faster, easier, and together

Contact sales

Help Desk Notifications

Personalized Notifications to Keep Your End Users and IT Staff Informed

Speed up Ticket Resolution with Instant and Automated Notifications

Features

Free guides

Next steps

Other products

See ServiceDesk Plus in action

Identity and access management

Unified service management

Unified endpoint management and security

IT operations management and observability

Security information and event management

Advanced IT analytics

Low-code app development

Cloud solutions for enterprise IT

IT management for MSPs

Active Directory management Manage, track, and secure Active Directory

Identity governance and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service managementDeliver a consistent employee experience across business functions

Customer service managementBuild a one-stop portal for customers with efficient account management

IT asset managementCentralize and automate the complete IT asset life cycle

SIEM Spot, investigate, and neutralize security threats

Log and compliance managementGain deeper visibility into security events and ensure compliance

Security auditingAudit Active Directory, cloud platforms and files to enhance your security posture

Endpoint management and protection platform (UEM and EPP)Secure and manage endpoints to protect your IT assets effectively

Endpoint managementAchieve intelligent IT device management with zero user intervention

Endpoint securityDefend against threat actors with proactive and reactive measures

Full-stack observability and digital experience monitoringAchieve end-to-end visibility, proactive issue resolution, and enhanced security

Network and server performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident managementEfficiently manage and resolve IT incidents while ensuring transparency

DNS and DHCP managementOptimize IP address and domain management

Cloud cost managementRight-size and take control of your cloud costs

IT analyticsConnect to your IT applications and visualize all facets of your IT

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloudand hybrid infrastructure

Business applications for ITBoost productivity and improve team collaboration

Custom solution builderBuild tailor-made apps to automate operations at your organization

Solutions for MSPsGrow your MSP business with scalable and secure IT management solutions

Help Desk Notifications

Personalized Notifications to Keep Your End Users and IT Staff Informed

Speed up Ticket Resolution with Instant and Automated Notifications

Features

Free guides

Next steps

Other products

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure