Zoho Cliq integration with ServiceDesk Plus

(Available in Cloud)

Turn any chat window into your very own IT support assistant.

Zoho Cliq is a team communication tool that helps you collaborate, share files, and make audio or video calls. The free edition of Zoho Cliq is available to ServiceDesk Plus (Cloud) users at www.cliq.zoho.com

Raise tickets, search, and view open tickets. Get self-service in your communication tool.

Create incidents and service requests from within your messaging application.
View a list of any individual's open requests.
Search for requests based on ticket ID, subject, or email.
View ticket information such as ticket ID, subject, status, priority, and technician details.

List of chat commands

To raise an incident from an existing template - '/sdpincident'
To raise an incident - '/sdpincident -sub [subject] -des [description]'
To raise a request from an existing template - '/sdpservice'
To raise a request - '/sdpservice -sub [subject] -des [description]'
To search for a request - '/sdpsearch [email, subject keywords, ticket ID]'
To view open requests - '/sdpopenrequests [email]'

With the help of ManageEngine's ServiceDesk Plus we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. ManageEngine continually improves the product with each release adding functionalities that enhance the product and usability.

Eldin Reynolds, IT Infrastructure Manager, Kingston Freeport Terminal Ltd.

Turn any chat window into your very own IT support assistant.

Let's support faster, easier, and together

Zoho Cliq integration with ServiceDesk Plus

Raise tickets, search, and view open tickets. Get self-service in your communication tool.

List of chat commands

Turn any chat window into your very own IT support assistant.

Features

Free guides

Next steps

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Zoho Cliq integration with ServiceDesk Plus

Raise tickets, search, and view open tickets. Get self-service in your communication tool.

List of chat commands

Turn any chat window into your very own IT support assistant.

Features

Free guides

Next steps

Other products

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure