Configuring failover server

Setup & Agent Installation
- Architecture
- Adding Domains / Workgroup
Remote Control
Tools
Auditing & Reports
- Generating and Exporting Reports
- Recording Remote Sessions
- Generating and Exporting Reports
- Recording Remote Sessions
Privacy & Security
General

Downtime is a threat to every enterprise, which would affect productivity. Remote Access Plus offers Failover Server to overcome these challenges. You can configure a secondary server, which will act as a standby server whenever the primary server fails. This ensures that the desktop management system is not aborted due to hardware issues. This document explains the steps to configure the failover server. This feature is supported for computers running Windows XP and later versions.

Prerequisites

Ensure the following criteria are met before configuring the failover server:

License for Failover Server
Remote MSSQL Database
Static IP Address

Failover is supported only for MSSQL database. Ensure that a license is purchased and uploaded. The database should reside on a remote machine to avoid disruption when one server fails. Use static IP addresses for both primary and secondary servers to maintain proper routing and communication.

Ensure that the Remote Access Plus's primary server, secondary server and the remote database (if any) belong to the same domain and are located in the same subnet. If the primary and secondary servers are on different subnets, contact Support. For NAT configurations, make sure communications are redirected to the virtual IP address.

Configuring Failover Server

You can configure the failover server via Remote Access Plus web console -> Admin -> Server Settings -> Failover Server. Provide the IP addresses of both Primary and Secondary Servers and specify a virtual IP address, which will be used for agent communication. All traffic will be routed to the virtual IP and subsequently to the appropriate server.

The secondary server synchronizes periodically with the primary server to stay updated. You can also configure email notifications in case one of the servers is unreachable.

Clone Server components to secondary server
Configuring Secondary Server
Activate Secondary Server

Clone Server components to secondary server

Perform the following steps on the computer where the (Primary) Remote Access Plus server is installed:

Stop Remote Access Plus server
Navigate to <Installation_Directory>/ManageEngine/UEMS_Server/bin
Execute Clone_Primary_Server.bat to clone and create a zip folder containing the server components
A new zip file Product.zip will be created in the <Installation_Directory>/ManageEngine/UEMS_Server folder
Start Remote Access Plus server

Configure Share Permissions

Ensure that the secondary server has permissions to synchronize the data from the primary server and vice versa.

Enable the following settings:

Access to computers where the primary and secondary servers are installed
System user permissions to manage both servers

Perform these steps first on the primary server and repeat on the secondary server during activation.

Steps for Sharing

Right-click on the folder and choose Sharing tab
Click Advanced Sharing
Enable Share this Folder
Specify the name as UEMS_Server
Click Permissions
Click Add
Choose Object Types
Enable Computers
Click OK
Under Enter Object Name, specify the secondary server name and the user name with Admin privileges
Click Share Permission, select user and computer, and ensure that Full Control is enabled
Click OKto complete the process.
If Remote Access Plus server is installed in Windows 10 or Windows Server 2012 R2, ensure permissions are modified under: Right-click Remote Access Plus folder -> Properties -> Security -> Edit Permissions -> Edit -> Add (add the name of the secondary server).

Activate Secondary Server

Perform the following on the computer where the Secondary server is installed:

Download the Configure_Failover_Server.bat from the product: Remote Access Plus web console -> Admin -> Server Settings -> Failover Server
Open Command Prompt as an administrator, navigate to the location where the .bat file is downloaded, and execute Configure_Failover_Server.bat <PrimaryServer_IP>
Repeat the steps for sharing on the secondary server and ensure that you provide the name of the primary server in step 10.

You can now see that the server components are replicated to the secondary server.

Identity and access management

Unified service management

Unified endpoint management and security

IT operations management and observability

Security information and event management

Advanced IT analytics

Low-code app development

Cloud solutions for enterprise IT

IT management for MSPs

Active Directory management Manage, track, and secure Active Directory

Identity governance and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service managementDeliver a consistent employee experience across business functions

Customer service managementBuild a one-stop portal for customers with efficient account management

IT asset managementCentralize and automate the complete IT asset life cycle

SIEM Spot, investigate, and neutralize security threats

Log and compliance managementGain deeper visibility into security events and ensure compliance

Security auditingAudit Active Directory, cloud platforms and files to enhance your security posture

Endpoint management and protection platform (UEM and EPP)Secure and manage endpoints to protect your IT assets effectively

Endpoint managementAchieve intelligent IT device management with zero user intervention

Endpoint securityDefend against threat actors with proactive and reactive measures

Full-stack observability and digital experience monitoringAchieve end-to-end visibility, proactive issue resolution, and enhanced security

Network and server performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident managementEfficiently manage and resolve IT incidents while ensuring transparency

DNS and DHCP managementOptimize IP address and domain management

Cloud cost managementRight-size and take control of your cloud costs

IT analyticsConnect to your IT applications and visualize all facets of your IT

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloudand hybrid infrastructure

Business applications for ITBoost productivity and improve team collaboration

Custom solution builderBuild tailor-made apps to automate operations at your organization

Solutions for MSPsGrow your MSP business with scalable and secure IT management solutions

Configuring Failover Server

Configuring Failover Server

Prerequisites

Configuring Failover Server

Clone Server components to secondary server

Configure Share Permissions

Steps for Sharing

Activate Secondary Server

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure