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Endpoint Central - End of Support Policy

This page contains information on the support lifecycle of each version of Endpoint Central. After every major release, we support the previous version for a considerable period, allowing users to plan their upgradation or migration effectively. After a version reaches its End of Support, it will no longer receive technical support or security updates from Endpoint Central.

End of Support Details

A support lifecycle denotes the period from when a version is available for download to when it is no longer supported by Endpoint Central. When a version reaches its EOS, Endpoint Central no longer provides security updates, non-security updates, features, enhancements, or technical support. Shortly after a new version is released, an EOS announcement is made for its previous version on this page.

We declare EOS to replace the older versions with a better and more secure version of Endpoint Central. EOS will be announced 6 months prior to the effective retirement date so that users can plan and execute the version upgradation accordingly. Endpoint Central strongly encourages users running the older version to shift to the latest version.

Endpoint Central will not be liable for any security or performance issues caused by EOS versions. Endpoint Central's ability to deliver a seamless experience depends on your cooperation to upgrade to the latest version whenever it is available.

End of Support Matrix

Version Build Range End Date
Endpoint Central 10 10.1.2119.10 and below January 31, 2024
Endpoint Central 11 10.1.2121.1 to latest Currently supported

Note: If you are currently using any of the EOS versions, upgrade to the latest version here.

Drawbacks of Staying on EOS Versions

  1. Organizations that continue to use EOS versions are more prone to unpatched vulnerabilities and may face increased security risks.
  2. EOS versions may not be as feature-rich as their successors.
  3. EOS versions are susceptible to compliance issues over time.
  4. EOS versions can incur high operational costs—through data breaches or lost revenue from downtime.

FAQs:

1. What is the purpose of the EOS Policy?

EOS Policy is intended purely for the benefit of Endpoint Central customers to gain value for their spending on us. As business needs evolve, we update our versions to provide better service over time. We expect our users to fully cooperate and upgrade to the latest version.

2. For how long will a version be fully supported?

From the time of a version's release, it will be fully supported for a minimum of 24 months or more. As new versions are released, previous versions are supported for a certain period of time before reaching End of Support.

3. How will Endpoint Central announce EOS for a version?

The EOS announcements will be made on our Pitstop forum, alongside email and in-product notifications.

4. How ahead of the EOS date will the announcement be made?

EOS of a version will be announced 6 months before its last support date. This allows users to plan and execute the upgradation process accordingly.

5. Is the upgrade free of cost?

Yes, all upgrades are free—provided you have an active Annual Maintenance and Support subscription.

End of Support Matrix

Version Build Range End Date
Vulnerability Manager Plus 10 10.1.2119.10 and below January 31, 2024
Vulnerability Manager Plus 11 10.1.2121.1 to latest Currently supported

Note: If you are currently using any of the EOS versions, upgrade to the latest version here.

Drawbacks of Staying on EOS Versions

  1. Organizations that continue to use EOS versions are more prone to unpatched vulnerabilities and may face increased security risks.
  2. EOS versions may not be as feature-rich as their successors.
  3. EOS versions are susceptible to compliance issues over time.
  4. EOS versions can incur high operational costs—through data breaches or lost revenue from downtime.

FAQs:

1. What is the purpose of the EOS Policy?

EOS Policy is intended purely for the benefit of Endpoint Central customers to gain value for their spending on us. As business needs evolve, we update our versions to provide better service over time. We expect our users to fully cooperate and upgrade to the latest version.

2. For how long will a version be fully supported?

From the time of a version's release, it will be fully supported for a minimum of 24 months or more. As new versions are released, previous versions are supported for a certain period of time before reaching End of Support.

3. How will Endpoint Central announce EOS for a version?

The EOS announcements will be made on our Pitstop forum, alongside email and in-product notifications.

4. How ahead of the EOS date will the announcement be made?

EOS of a version will be announced 6 months before its last support date. This allows users to plan and execute the upgradation process accordingly.

5. Is the upgrade free of cost?

Yes, all upgrades are free—provided you have an active Annual Maintenance and Support subscription.

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