AIOps (Artificial Intelligence for IT Operations)

Predict, remediate, and level up your IT management game with OpManager Plus' AIOps

Advanced AI and ML-based algorithms streamline IT operations, powering faster issue detection, proactive remediation, and smarter decision-making. Your IT infrastructure will now be less complex, more efficient, and better equipped to handle evolving challenges.

Visualize and analyze aggregated performance data from multiple components in a centralized window for faster and precise fault identification.

Chart your infrastructure's implemented topology with detailed visualization of business-critical applications, devices, and their dependencies (Note: feature in beta).

Power of AI and ML enables real-time configuration of performance thresholds . Adaptive thresholds use machine learning to dynamically adjust thresholds based on live metrics, making proactive monitoring effortless for IT admins.

Reclaim time with advanced workflows, featuring 70 checks and actions grouped into 9 categories to help you implement enterprise network automation.

Do away with manual data analysis - OpManager Plus leverages historical data and advanced algorithms to predict future performance trends.

Perform storage capacity planning and save costs while minimizing the risk of crises with storage capacity forecasting.

Track hop-by-hop performance across multiple paths from source to destination. Visualize network path from probe to destination and maintain path history, helping identify communication delays in each path traversed.

Get an at-a-glance overview of your network's current status with dashboards displaying critical metrics from all your infrastructure components, including routers, switches, firewalls, servers, and more. Real-time performance graphs and one-click data refresh ensure up-to-date insights for quick troubleshooting.

View and manage all alarms using the alarms dashboard, with filters for active, event log, syslog, trap, web, VMware, application, and storage alarms. Easily access specific alarms from various modules, including bandwidth, configurations, and firewall monitoring, all in one centralized console.

What is AIOps?

AIOps combines artificial intelligence (AI) and machine learning (ML) to enhance IT infrastructure management. It enables IT teams to analyze telemetry and events, identify meaningful patterns, and gain insights for proactive responses.

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Adapts to network complexity and cuts operational costs

Modern IT environments are dynamic, blending on-premises, public and private clouds, and managed services, needing constant scaling and reconfiguration. With diverse platforms and vast infrastructure, IT teams must monitor thousands of applications, generating massive amounts of data, logs, and metrics in seconds.

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Enables streamlined IT operations

AIOps is a must-have to achieving full stack observability. Unlike traditional systems, IT admins will now have a common console where information will be aggregated from multiple data sources. This facilitates improved collaboration and coordination, reducing operational delays, and improving productivity.

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Prevents information overload and improves troubleshooting

Higher data volumes can drown IT teams in a sea of alerts and incidents. This can spiral into alert fatigue, which then snowballs into missing critical issues, which then results in poor user experience. Traditional tools fall short when faced with handling huge sets of data, unable to derive insights in quick time for real-time response.

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Helps perfect the digital customer experience

AIOps-powered tools can analyze information from emails, chats, and other communication channels. By assimilating all information at its disposal, AIOps prevents disruptions impacting end-users. AIOps thus paves way for excellent digital customer experience by ensuring seamless incident management and service availability.

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AIOps to power your ITOps with smart detection and analysis

Data gathering and noise reduction

AI and ML based alerts

Real-time notifications

Cross-domain co-relation

Less noise, more clarity and efficiency

Data gathering and processing are fundamental to AIOps, with the ability to filter out irrelevant data before analysis to ensure accurate, actionable insights.
OpManager Plus enhances this capability with advanced algorithms that reduce noise, enabling ITOps teams to efficiently manage alerts and proactively detect incidents.
By consolidating, prioritizing, and correlating data from various network devices and applications, OpManager Plus minimizes alarm overload, reducing the time spent on false positives and irrelevant notifications.
This results in streamlined IT workflows, improved decision-making, and enhanced operational efficiency.
With real-time intelligence and automated processes, ITOps teams can now function with a lighter workload, boost reliability, and become more proactive in safeguarding network health, ensuring that issues are identified and addressed before they impact performance.

Stay ahead of bottlenecks with AI and ML-based alerts

OpManager Plus' automated thresholds empowers network admins to monitor critical performance metrics across diverse devices, even in dynamic environments.
With Adaptive Thresholding, OpManager Plus eliminates the need for manual configuration by using real-time data and predictive algorithms to automatically set thresholds based on the device’s current and historical performance patterns.
This ensures continuous, accurate performance tracking without the constant need for manual intervention.
When devices deviate from these adaptive threshold values, alerts are triggered with varying severity levels—Attention, Trouble, or Critical—each color-coded for quick identification.
By forecasting and adjusting to evolving network conditions, OpManager Plus helps ITOps teams proactively address performance issues before they escalate, minimizing downtime and preventing critical failures.

Keep stakeholders informed with real-time notifications

OpManager Plus seamlessly integrates with ITSM and communication tools like Slack, Microsoft Teams, and Telegram to enhance troubleshooting.
Real-time alerts and notifications via SMS, email, or chat inform IT teams of network issues as they occur, ensuring immediate awareness and quick response.
Triggered alarms for slow response times, connectivity loss, or threshold violations are categorized by severity—Attention, Trouble, or Critical—for swift action.
Customizable alarm management enables actions like escalating unresolved alarms, executing workflows, or adding notes to improve collaboration.
By integrating with these tools, OpManager Plus enables faster resolution, minimizes downtime, and empowers ITOps teams to proactively address issues, enhance operational efficiency, and improve overall network performance.

Collaborate and reach solutions faster

AIOps aggregates data to identify relationships and causality, offering IT operations teams an overview of network health and potential issues.
By correlating application and network performance, it provides in-depth visibility into how applications impact the network and vice versa. IT admins can now uncover dependencies, optimize resource allocation and ensure consistent delivery.
OpManager Plus' organization map visually represents devices and their dependencies, making it easier to pinpoint problems. This simplifies troubleshooting by offering a clear, real-time view of your network structure.
Alarm Correlation Rule reduces alarm noise, enabling IT teams to focus on critical issues by correlating multiple device metrics.
Predefined correlation criteria prioritize alarms, automate fault remediation, and integrate with ITSM tools to improve response times, reduce mean time to repair (MTTR), and enhance network uptime.

Remediation and prevention

Root cause analysis

In-depth analysis

Automated remediation and topology mapping

Improved capacity planning

Forecasted performance metrics

Zero in on the problem with Root Cause Analysis

Accelerate issue resolution with root cause analysis (RCA) to identify underlying performance issues and network path analysis to trace data transmission bottlenecks, helping IT teams unlock quick remediation.
RCA Profile visualizes multiple performance metrics in a single view, enabling correlation of factors, pinpointing root causes, and revealing interdependencies across devices, interfaces, and applications.
This streamlined view, complete with annotated graphs and alarm data, enables thorough examination of alarms and threshold violations, facilitating quicker detection of performance anomalies.
Group devices, automate notifications, and track critical issues faster, significantly reducing mean time to repair (MTTR).

Analyze deeply with exhaustive array of reports

AIOps simplifies data analysis, ideal for complex, distributed environments with thousands of instances. IT admins can now map infrastructure performance with business-critical metrics.
Automate network insights with real-time data analysis and reporting, facilitating intelligent recommendations to resolve issues and further optimize the network for optimal performance.
Reports deliver insights into events, health, availability, inventory, and performance, along with detailed data on configurations, firewalls, IP & switch port management, bandwidth usage, WAN, VoIP, virtual servers, and Nutanix devices.
Deliver reports automatically on a schedule, with options to tailor them to your unique requirements.

Observe and remediate with precision

AIOps enhances network automation by handling repetitive tasks and remediating known issues through closed-loop workflows.
Workflows streamline tasks, reduce MTTR, and enhance visibility, ensuring a structured and agile approach to network management.
Map network infrastructure in real time- physical and Layer 2 devices to virtual networks and hypervisors. Intuitive topology maps offer a comprehensive, color-coded view of device health, connections, and dependencies.
Implement closed-loop remediation to trigger workflows for autonomous fault resolution. With integrated topology insights, IT admins can trace root causes, act quickly, and maintain network reliability.

Strategize and optimize with better capacity planning

OpManager Plus leverages AI and ML to offer precise resource forecasting, enabling proactive capacity planning for critical system resources like memory, disk space, and CPU.
By analyzing historical data, OpManager Plus projects when resources will reach thresholds (e.g., 80%, 90%, and full capacity), allowing admins to take timely action.
With at least three days of data as input, and up to 14 days for maximum accuracy, the ML engine predicts resource exhaustion, adapting forecasts as more data is gathered.
By scheduling forecasts and alerts for resource usage, OpManager Plus helps IT teams avoid last-minute expansions, optimize costs, and prevent disruptions with insightful, data-driven planning.

Anticipate trends to unlock network efficiency

OpManager Plus employs ML-driven trend analysis to forecast performance metrics, leveraging 14 days of historical data and current usage patterns to predict future trends with high accuracy.
These projections help network admins anticipate daily, weekly, or monthly shifts in performance, visualized in graphs alongside historical data for better planning.
The performance forecasting feature dynamically adapts to varying usage, setting proactive baselines without requiring manual data analysis.
This helps avoid downtime during high-demand periods, such as seasonal surges, by enabling bandwidth adjustments or traffic rerouting.

Benefits of AIOps as part of your IT Operations Management strategy

Consistent application performance

Applications remain operational and perform as expected thanks to early detection and addressing of issues before they impact end users. Proactive monitoring minimizes downtime and keeps applications running smoothly, improving overall service reliability and preventing disruptions in user experience.

Superior customer experience

AIOps unlocks seamless service delivery which paves the way for improved customer experience and satisfaction. Users benefit from uninterrupted, smooth interactions, improving loyalty and reducing churn as AIOps aligns application performance with user expectations.

Increased IT predictability

AIOps brings predictability to IT operations by forecasting issues through data analytics. Real-time and historical insights enable teams to anticipate problems, making IT processes smoother and more resilient, while supporting proactive decision-making.

Faster problem resolution

With intelligent alerting and root cause analysis, AIOps accelerates issue resolution by streamlining troubleshooting. This reduces incident response time, allowing IT teams to address problems quickly and effectively.

Improved IT productivity and efficiency

AIOps enhances productivity by automating repetitive tasks, freeing up IT personnel for strategic initiatives. With automation reducing manual intervention, teams can manage complex environments more efficiently and focus on value-driven activities.

Reduced operational costs

By automating monitoring, incident management, and problem resolution, AIOps lowers operational expenses. Time and resource savings from streamlined processes optimize IT budgets, making operations more cost-effective.

Loved by customers all over the world

“Easy Implementation, Excellent support & Lower Cost Tool - Team Lead, IT Services Industry”

Reviewer Role: Infrastructure and Operations

Company size: 500M - 1B USD

We have been using OpManager since 2011 and our overall experience has been excellent. The tool plays a vital role in providing the value to our organization and to the customers we are supporting. The support is excellent and staff takes full responsibilities in resolving the issues. Innovation is never stopping and clearly visible with newer versions.

“OpManager - 10 steps ahead of the competition, one step away from being unequaled - Network Services Manager, Government Organization”

Reviewer Role: Infrastructure and Operations

Company size: 5,000 - 50,000 Employees

I have a long standing relationship with ManageEngine. OpManager has always missed one or two features that would make it truly the best tool on the market, but over it is the most comprehensive and easy to use the product on the market.

“Easy Implementation with a feature rich catalogue, support has some room for improvement - NOC Manager, IT Services Industry”

Reviewer Role: Program and Portfolio Management

Company size: 500M - 1B USD

The vendor has been supportive during the implementation & POC phases providing trial licenses. Feature requests and feedbacks is usually acted upon swiftly. There was sufficient vendor support during the implementation phase. After deployment, the support is more than adequate, where the vendor could make some improvements.

“Great Monitoring tool - CIO in Finance Industry”

Reviewer Role: CIO

Company size: 1B - 3B USD

ManageEngine provides a suite of tools that have made improvements to the availability of our internal applications. From monitoring, management and alerting, we have been able to peak performance within our data center.

“Simple Implementation, Easy To Use. Very Intuitive. - Principle Engineer in IT Services”

Reviewer Role: Enterprise Architecture and Technology Innovation

Company size: 250M - 500M USD

ManageEngine support was responsive to all our queries.

“OpManager helps me monitor all aspects of the data-center and equipment like servers, switches and routers. It is fast, intuitive and centralized and you do not need to be an expert to deal with OpManager.”

Altaleb Alshenqiti

NGHA

“Donald Stewart, IT Manager of Crest Industries is happy with ManageEngine OpManager for its end-to-end network monitoring software. It is easy-to-use and offers fault and performance management for router.”

Donald Stewart

IT Manager, Crest Industries

“John Rosser, MIS Manager of Yale Chase talks about the proactive nature of ManageEngine OpManager & how his organisation gained value from it.”

John Rosser

MIS Manager

AIOps in IT Operations Management